Outsourcing IT roles and functions – a better option?
Technology is now in the driver’s seat for every industry. Most, if not all, businesses have put up websites, business applications, and/or reporting tools to better serve their customers and optimise business. IT services and support outsourcing has been around for quite a while now and has enabled even small businesses to build and nurture relationships with customers digitally. Outsourced IT roles and support is the option many go for, and for good reason.
Unfortunately, not all businesses have the capacity, skill set, or budget to keep their tech not only up and running but evolving and continuing to add value. Below we’ve listed 4 key benefits businesses are leveraging to ensure they stay up to date, and up and running.
Always online
Consumers today want and need access to you whenever and wherever they are: therefore, your website and apps used by customers must be available 24 by 7. Utilising a shared resource pool of professionals to manage these platforms and the functions associated with them (for a commercially beneficial cost) means you do not lose out to competition. Outsourced end-to-end IT responsibilities ensure continuous flow of functionalities for both your internal team and customers.
Additionally, technological developments are becoming more and more complex each day and keeping up may prove to be challenging when you’re not an expert. You need to allot time and attention for yourself or someone in your business to keep up with the latest updates and available enhancements.
Resource availability
Not all businesses — especially small ones — are equipped with the right infrastructure to maintain IT functions let alone have it in-house. Outsourcing to an IT support provider will give you the benefit of having your own infrastructure while saving on cost (but more on that later). Moreover, you can also quickly implement new technologies as the provider will take care of training and transition
Leveraging a support provider’s resources levels the playing field for you to compete with the “big guys” in your industry. Thus it is equally important to assess a service provider’s capability and reliability to deliver as promised. Here are the things we find important when choosing a service or outsourcing provider.
Access to a rich talent pool of qualified professionals
IT professionals who are both qualified and experienced are hard to come by, especially when you aim to prevent draining a significant amount of your budget. Outsourcing to a service provider (to the Philippines, for instance, can provide great benefit as the country produce thousands of IT graduates every year) lets you tap into a talent pool of professionals who can help transform your business without costing you more than what you are willing to pay for.
Save on cost, save on loss
The same is true when outsourcing different or multiple functions: cost savings is one of the primary reasons why businesses (both small and large) are looking to hand over tasks to service providers without compromising quality. However, money is not the only thing businesses are trying to save when looking at outsourcing. In any business, there is always a risk of loss — whatever form it may take. Outsourcing minimizes the costs of these losses, but also reduces the risk of ever having them in the first place.
Why evolve?
The ever-evolving market, along with continued industry uncertainty globally, pushes businesses to think about how to follow along the flow with customers ensuring their experience is at the core of what they do. Businesses that wish to stay competitive and operational are racing towards the latest technology; trying to stay relevant and adaptive.
Save, transform, and grow without having to worry about costs and productivity.