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Account Manager

The Account Manager role is vital to company’s customer success efforts.

DUTIES AND RESPONSIBILITIES

The role will work closely with all areas of company’s business – Sales, Delivery, Operations – to ensure seamless and customer-centric solutions and communications, driving customer engagement, loyalty, advocacy, and new business.

The Account Manager will be the first point of contact of the client after a sale is closed. He/she will help ensure proper onboarding and transition.

QUALIFICATIONS AND EXPERIENCE

Product Knowledge

  • Complete knowledge of business offerings and processes
  • Experience in onboarding new clients in a BPO setting
  • Experience in coordinating and liaising with different key departments (IT, Recruitment, etc.)

Customer Focus

  • Actively seeks to understand customer needs, expectation and level of satisfaction
  • Able to maintain good relationships with clients
  • Ability to handle complex issues while building trust and confidence

System and Application Knowledge

  • Knowledge with Microsoft Office applications such as Outlook, Word, Excel, and PowerPoint
  • Knowledge in basic Microsoft Office troubleshooting is a plus

Communication and Soft Skills

  • Excellent communication, interpersonal, and presentation skills to interact effectively and efficiently with all internal and external customers
  • Adaptability and flexibility in changing priorities, meeting deadlines, and working well under pressure
  • Strong adherence to personal development and commitment to achieving goals