As the Account Manager, you will be responsible for managing and nurturing relationships with our existing customers, identifying opportunities for upselling and cross-selling our products and services, and ensuring customer satisfaction.
DUTIES AND RESPONSIBILITIES
Customer Management & Engagement
- Build and maintain strong relationships with customers, ensuring their needs are met and their requirements and goals are understood.
- Review and track projects and customer performance to ensure value delivery, including the timely and complete delivery of contracted services and products.
- Identify and pursue opportunities for upselling.
- Develop and deliver presentations and proposals that demonstrate the value of our offerings.
- Collaborate with the Consultancy team to engage on projects, address customer concerns and explore additional opportunities.
- Potential to be involved in the consultancy team for business analysis work if skills permit.
Sales and Revenue Performance
- Oversee and be accountable for sales performance, ensuring revenue targets are met.
- Implement sales strategies to drive revenue growth.
- Track sales metrics and KPIs, analyzing data to identify trends, opportunities, and areas for improvement.
- Collaborate with leadership to refine sales processes and strategies aligned with business goals.
- Prepare and deliver regular sales reports, providing insights and recommendations for achieving revenue goals.
Business Development
- Research and identify potential new customers within the industry.
- Lead the sales process from qualification to deal closure for new strategic customers.
- Develop proposals based on tailored solutions and differentiated value for potential customers and the organizations
QUALIFICATIONS
- Bachelor’s degree or equivalent in business management, IT, or a related field.
- Proven experience in account management or sales within the Legal Tech space.
- Strong interpersonal and communication skills, with the ability to build and maintain relationships.
- Excellent problem-solving skills and a customer-focused mindset.
- Demonstrated ability to drive sales performance and achieve revenue targets.
- Experience in business development, with the ability to research, qualify, and engage potential customers.
- Knowledge of Australian IT industry regulations and compliance requirements.
