Accounts Receivable Officers (MOR0007)

Our AR Collections Officer will play a key role in hammerjack customers’ Accounts Receivable management strategy. The role will be responsible for tracking and resolving outstanding payment issues and provide regular reports to stakeholders. The candidate must have knowledge of general accounting principles and over-the-phone collections experience.


Product Knowledge

  • Graduate of a business-related course, preferably Accountancy
  • Has at least 1 year of AR collections experience
  • Good interpersonal skills, able to connect and build rapport with customers
  • Excellent communication (written and verbal)
  • Ability to work autonomously
  • Strong attention to detail and organized
  • Excellent analytical skills
  • Assertive and yet is polite, friendly and possesses a positive attitude
  • Excellent negotiation, dispute and resolution skills
  • Has experience, and prefers, working in a dynamic, fast-paced, high-pressure environment
  • Adaptable to learn new processes, concepts, and skills
  • Demonstrates the ability to work as part of a team


  • Works within the Hammerjack quality guidelines
  • Ensures quality of work being delivered with minimum supervision
  • Able to work with deadlines employing a sense of urgency without sacrificing quality


AR Collections

  • Develop and foster excellent relationships with the customers. Build and develop collaborative and open working relationships with other internal support teams e.g. Order management, Sales, Finance
  • Identify, research and collect on past due receivables to achieve team goals
  • Accurate allocation of customer’s payments as per remittances
  • Research and reconcile any discrepancies with payments received and batches posted
  • Resolve customer concerns, complaints, and inquiries
  • Responsible for accurate creation and timely distribution of Debtors report to management
  • Responsible for Inter-company reconciliation
  • Responsible for processing credit card/direct debit payments
  • Responsible for distribution of weekly statements
  • Ensures all work performed are in accordance with processes
  • Accurate, efficient and organized within daily responsibilities
  • Represent the customers’ brand in a professional manner all the time
  • Lodging Bad Debts with Debt collectors.

Leadership Qualities

  • Acts as a point-of-contact for day-to-day communications and accounts related tasks, working closely with the customers’ Finance Manager and supported by hammerjack’s AR Collections Team Leader
  • Helps reinforce the customers’ objectives and goals to the entire team
  • Act as leader among peers through the consistent demonstration of high-quality work and other best practice
  • Assists the team leader with coordinating schedules and monitoring the team’s daily activities
  • Helps oversee and direct the activities of the entire team
  • Ensures visibility and transparency is provided to all stakeholders

Account Management

  • Be professional/courteous/polite on all communications
  • Raise emerging issues, concerns, or areas of opportunity that affect clients’ experience and/or the effectivity and efficiency of processes
  • Maintain a high level of quality and efficiency on all tasks managed by observing best practice and utilizing available tools
  • Ensure attendance, participation and cooperation during knowledge transfer sessions and other meetings
  • Collaborate with the team and contribute to the overall success of the program by sharing best practices and playing an active role in meetings, workshops etc.
  • Help in creating Work Level Instructions (WLIs) for the tasks being handled

Ad hoc tasks

  • Tasks deemed necessary to ensure excellent customer experience as determined by management