The Billing and Collection Specialist is responsible for managing the invoicing process and ensuring timely collection of payments.
JOB RESPONSIBILITIES:
This role will work closely with the billing supervisor and portfolio managers to provide accurate and timely accounts receivable support by undertaking the following responsibilities:
- Complete customer invoicing in line with agreed timeframes
- Maintain and update the schedule of customer contracts and revenue information
- Follow up with clients to ensure timely payment and handle payment discrepancies.
- Monitor outstanding balances and identify overdue accounts.
- Communicate with clients regarding their accounts and resolve billing issues.
- Maintain accurate records of billing and collection activities.
- Generate regular reports on billing and collection status for management.
- Respond in a timely manner to queries raised by customers and internal departments
- Supervise and provide guidance to junior assistant, ensuring proper task execution and skill development.
- Ensure compliance with company policies and relevant regulations.
EXPERIENCES AND SKILLS:
- A minimum of 3 years experience in a similar role
- Previous experience using Great Plains would be an advantage
- Intermediate to advanced Excel skills
- Excellent verbal and written communication skills
- Strong attention to detail and exceptional organizational skills.
