Business Analyst (SPT0004)

Our Business Analyst identifies business needs and determines solutions to business problems through analysis and elicitation of requirements, documentation, and project management. They act as a liaison between stakeholders to ensure successful implementation of solutions that enhance business operations and efficiency.


Requirements Gathering and Analysis

  • Collaborate with stakeholders to understand business needs and translate them into detailed functional requirements.
  • Conduct interviews, workshops, and surveys to gather requirements from users.
  • Analyse and prioritise requirements, ensuring alignment with business goals.

Technical Writing

  • Create clear, concise, and comprehensive technical documentation, including user manuals, system specifications, and process flows.
  • Maintain and update documentation throughout the project lifecycle.

Product Development Support

  • Work closely with the product development team to ensure requirements are understood and implemented correctly.
  • Participate in design reviews, sprint planning, and testing phases.
  • Provide ongoing support and clarification to development teams during the implementation phase.

Stakeholder Communication:

  • Facilitate communication between business users, technical teams, and management.
  • Present findings, recommendations, and project status updates to stakeholders.
  • Manage stakeholder expectations and ensure alignment with project objectives.

Business Process Improvement

  • Analyse current processes and identify areas for improvement
  • Develop and propose solutions to enhance efficiency and effectiveness.
  • Support the implementation of new processes and technologies.


  • Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field.
  • 3-5 years of experience as a Business Analyst, preferably within a SaaS environment.
  • Proven experience in technical writing and creating detailed documentation.
  • Strong understanding of software development lifecycle (SDLC) and agile methodologies.
  • Proficiency in using business analysis tools and software (e.g., JIRA, Confluence, Microsoft Office Suite).
  • Ability to create process models, use case diagrams, and data flow diagrams.
  • High attention to detail and organisational skills.