The Change Support Specialist will assist in the execution of change management activities across various projects within our organisation. This role involves supporting the implementation of change initiatives and contributing to the development and execution of change management plans.
DUTIES AND RESPONSIBILITIES
Coordination and Support:
- Assist the Change team with coordination of activities, including calendar management, development of content and material and facilitation guides.
Stakeholder Analysis:
- Assist in stakeholder analysis to identify and understand stakeholder needs and concerns.
Change Management Plans:
- Aid in the development and execution of change management plans, including communication and developing training materials
- Contribute to the creation of change management materials and resources including management of intranet sites.
Monitoring and Reporting:
- Help monitor the effectiveness of implementation strategies and provide regular reports on progress, challenges, and risks.
- Assist in tracking and documenting key metrics related to change initiatives.
Stakeholder Engagement:
Provide support in engaging stakeholders and maintaining positive relationships with key internal and external parties
- Assist in gathering and addressing stakeholder feedback to ensure smooth change adoption.
Barrier Identification and Mitigation:
- Report potential barriers or risks to change adoption and collaborate on suggesting and implementing actions to mitigate them.
QUALIFICATIONS
- Previous experience in a support role within change management, project management, or a related field is preferred but not required.
- Strong organisational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced and evolving environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with change management tools and software is a plus.
