Client Services Coordinator (ALC0002)

As a Client Services Coordinator, you will play a pivotal role in ensuring seamless communication and support between our organisation, stakeholders and our clients.

DUTIES AND RESPONSIBILITIES

Inbox Management: Delegating and sorting emails for the Relationship Managers to effectively action
Monthly title updates: Collect monthly updates on registration from developers and builders and provide updates to clients each month with oversight from the Relationship Managers
Valuation access: Request valuation access details from stakeholders and update Salesforce and brokers with the information to assist in the finance application process
Fortnightly & Monthly construction updates: Collect monthly updates on construction from builders and provide updates to clients each month with oversight from the Relationship Managers
Relationship Manager support: Assist and provide support to Relationship Managers on an adhoc basis

DAILY PLAN

Morning meeting with Client Services Team to outline the priorities for the day ahead and any roadblocks from the day before
Delegate and assign activities to RMs from the shared inbox
Send requests for valuation, title and construction updates
Draft and get approval for sending title and construction updates
Proven work experience as a Client Service Coordinator or a similar role.
Exceptional customer service skills.
Ability to multitask and manage time effectively.
Strong problem-solving abilities.
Excellent written and verbal communication skills.
Good understanding of project management principles.
Proficiency in MS Office and customer service software.
Bachelor’s degree in business administration or a related field.

QUALIFICATIONS