Communications Analyst (MAY0001)

Super funds, fund managers, and banks rely on us for a step change in PDS management. Reporting to the Operations Director, our Communications Analyst will focus on document analysis, contributing to this key business line.


Reporting to the Operations Director, the Communications Analyst will:

  • Work end-to-end in the Keystone system, building clause banks, master shells and templates that deliver high quality, on brand, correctly worded documents.
  • Build Keystone Instances that balance brand design, efficiency, and usability of the system.
  • Using Mayflower’s proprietary tools, analyse the content of each document/set of documents to ensure maximum efficiency for end users as well as usability of the system.
  • Continually check document outputs to ensure all of the text, fields and rules are set up correctly in the system and cross check with team members to ensure the same.
  • Liaise with clients as requested by the Operations Director or clients.
  • Undertake other activities as required to support the business and our clients.
  • Anticipate problems before they happen.
  • Liaise with Objective to troubleshoot and solve issues raised by clients.
  • Keep Monday and the Operations Director up to date with progress of projects and tasks and communicate in a timely manner if a deadline is not going to be met so a solution can be reached.
  • Work with the team to increase the value that Mayflower delivers to our clients.
  • Attend team meetings and offsites.
  • Work in accordance with our values.
  • Be available during agreed working hours and undertake additional hours when required by client or business needs.
  • Liaise with the Operations Director to agree any required leave.
  • Contribute to a culture of communication throughout the business via our agreed technology solutions, or just by having a conversation. If you see something going awry, or if you can see a way to improve things, speak up.
  • Think about how we do things, as well as just getting the job done. Our clients expect us to be the experts, and to guide them in their decision making. We do this through asking great questions, making sure things are documented and raising issues and opportunities to improve.
  • Embrace technology to deliver great outcomes for our clients as well as improve our lives at work.
  • Comply with WHS obligations and take responsibility for our own health and safety, as well as encouraging good behaviour across the business.
  • Act with honesty, integrity and respect in dealings with colleagues, clients and suppliers. We understand others’ perspectives, respectfully deal with conflict, manage boundaries and appreciate others’ strengths and skills.
  • Prioritize workload to achieve quality outcomes for our clients and our business, and by being flexible in order to meet changing circumstances while considering the impact on others.


  • Proven experience in Document Management.
  • Meticulous attention to detail.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Applications (Word, Excel, PowerPoint).
  • Experience in different communication platforms such as Slack/Teams.
  • Basic understanding of databases.
  • A good background in HTML/CSS is preferred.