Customer Service Representatives (Logistics/ECommerce)

Our Customer Service Representatives for Logistics/Ecommerce specialize in providing customer support within the context of logistics and e-commerce operations. They handle inquiries related to order tracking, shipping, returns, and product information, ensuring smooth and satisfactory interactions with customers while navigating the specific challenges of the logistics and e-commerce industry.

Personal attributes sort

  • Worked as a CSR for at least 1-2 years ideally combination of email and voice support
  • Background in Logistics, Order or Case Management or Ecommerce is a plus
  • Amenable to work on shifting schedule including rest days (with shifts in the weekend and potential week day rest day) – including nightshift
  • Amenable to work full-time on-site for the training period and slowly transition to hybrid
  • Excellent verbal and written communication skills
  • Problem-solver and attentive to details

Recruitment process and resource capability alignment

  • Confident speaking on the phone
  • Good at managing unhappy customers
  • Thorough with day-to-day tasks – E.g. Documentation
  • Calling carriers and drivers for delivery update.
  • Good at Multitasking
  • Must be able to integrate and work with Australian based CS Team.
  • Customer Service must be viewed as a matter of urgency but still maintain composure.
  • Able to make independent decisions within reason.
  • Work independently and unsupervised.
  • Good Attitude to the company.
  • Feel instrumental in how the CSR is making a difference and improvement to the customer every time they take their calls