Our Customer Service Representatives for Logistics/Ecommerce specialize in providing customer support within the context of logistics and e-commerce operations. They handle inquiries related to order tracking, shipping, returns, and product information, ensuring smooth and satisfactory interactions with customers while navigating the specific challenges of the logistics and e-commerce industry.
Personal attributes sort
- Worked as a CSR for at least 1-2 years ideally combination of email and voice support
- Background in Logistics, Order or Case Management or Ecommerce is a plus
- Amenable to work on shifting schedule including rest days (with shifts in the weekend and potential week day rest day) – including nightshift
- Amenable to work full-time on-site for the training period and slowly transition to hybrid
- Excellent verbal and written communication skills
- Problem-solver and attentive to details
Recruitment process and resource capability alignment
- Confident speaking on the phone
- Good at managing unhappy customers
- Thorough with day-to-day tasks – E.g. Documentation
- Calling carriers and drivers for delivery update.
- Good at Multitasking
- Must be able to integrate and work with Australian based CS Team.
- Customer Service must be viewed as a matter of urgency but still maintain composure.
- Able to make independent decisions within reason.
- Work independently and unsupervised.
- Good Attitude to the company.
- Feel instrumental in how the CSR is making a difference and improvement to the customer every time they take their calls