Helpdesk Support Engineer (TMS0004)

Application support analysts are responsible for fixing application and system problems or any incident that is disrupting the application service that business users depend on.

What You’ll Bring to the Table:

  • Prior experience in a level 1 & 2 IT support position
  • Experience with “Freshdesk” ticketing platform or Azure DevOps (formerly Visual Studio Online /TFS) is an added advantage
  • Knowledge and experience in Microsoft Azure, Virtual Desktop, Intune, 365, and other cloud-based services and applications.
  • Technical background in extracting SQL queries is ideal.
  • Basic knowledge of reading XML/JSON requests and creating some response would be an advantage.
  • Experience in WordPress or other knowledge base databases.
  • Deep analytical skills and the ability to troubleshoot and solve problems effectively.
  • Superior critical thinking and complex technical troubleshooting skills.
  • Excellent communication skills both written and verbal.
  • Customer-oriented, proactive, and collaborative attitude.
  • Ability to work independently or as part of a team.
  • Strong written and verbal communication skills with customer service-focused aptitude.
  • Detail-oriented individuals who are team players highly self-motivated.