Salesforce Developers (ENR0007)

DUTIES AND RESPONSIBILITIES

• Operational Management
  • Help technical lead with designing, implementing, and customizing solutions within the Salesforce platform, focusing on configuration, integrations, and custom development.\
  • Assist business stakeholders, project managers, and fellow developers to gather and analyzing requirements, and translating them into technical designs.
  • Assist functional consultants with regard to Salesforce declarative tool (eg Flows) best practices.
  • Adhere to Salesforce best practices and Client coding standards as defined in the Client Coding Standards document.
  • Create Apex classes and triggers, Flows, Lightning Web/Aura Components, and other customizations, ensuring alignment with project requirements.
  • Utilize REST/SOAP/GraphQL APIs to integrate with external systems and platforms, enhancing overall functionality.
  • Develop and execute unit test plans, ensuring quality and performance of solutions.
  • Adhere to release cycles for new and updated applications, DevOps practices and tooling defined by Technical Architects.
  • Work alongside client IT teams to integrate Salesforce with other non-Salesforce systems, fulfilling business needs.
  • Identify and resolve technical issues, bugs, and performance challenges.
  • Assist with creation and maintenance of comprehensive technical documentation, including system designs and specifications.
  • Stay current with Salesforce technologies and industry trends, evaluating their relevance to business needs.
  • Follow standard operating procedures to support the Client Success function, maintaining accurate records of incidents and changes.
  • Engage in continuous improvement efforts for solution design and support practices, contributing to innovation within the team.
• Relationship Management
  • Regularly update clients/project managers on progress, addressing any questions or concerns to maintain clear, proactive communication throughout the implementation process.
  • Collaborate with key stakeholders to gather feedback, ensuring solutions align with client expectations and support their overall business goals.
  • Work with the Client Success team to provide clients with continued guidance on system usage, troubleshooting, and updates as needed to maintain satisfaction and solution effectiveness.
• Information Security
  • Understand basic security principles and follow company IS policies, including participation in mandatory security awareness training and regular acknowledgement of IS policy changes.
  • Manage and handle data securely, in accordance with company policies for data classification, protection, and confidentiality.
  • Responsibly use secure credentials, ensuring the protection of sensitive data, and following organization access control protocols.
  • Report security incidents, breaches, or suspicious activities immediately, following established reporting procedures.
  • Adherence to all ISMS (Information Security Management System) protocols, including the use of secure systems, safeguarding assets, and avoiding unauthorized software installations or activities.
  • Ensure secure use of, and return of company assets, including laptops, mobile devices, and data, upon termination or role change.
  • Protect proprietary and client information and refrain from disclosing it outside authorized boundaries.
• Company Strategy and Compliance
  • Actively demonstrate our mission and values in daily work by fostering collaboration, innovation, and integrity, contributing positively to our clients’ success and our company’s reputation.
  • Contribute to continuous improvement efforts in alignment with company objectives.
  • Cooperate with other staff to achieve defined work objectives and outcomes.
  • Ensure compliance with all company policies, procedures, statutory and legal requirements.
  • Ensure all company expenditure is incurred as per the relevant approval processes. Work Health And Safety
  • Comply with company and statutory WHS policies, standards and procedures.
  • Lead by example to instigate and follow safe work practices.
  • Promote the physical security of our people and assets.

EXPERIENCE REQUIRED

• Demonstrated experience in a similar role within a consultancy, working on Salesforce implementations.
• Experience and understanding of the Software Development Lifecycle.
• Enterprise consulting experience, including implementation with major technology program
• Experience in working to project scope, timeframes and deadlines

KNOWLEDGE REQUIRED

• Salesforce Platform Fundamentals: In-depth knowledge of Salesforce architecture, data model, and key features such as objects, fields, workflows, and security model
• Apex and Visualforce: Proficiency in Apex programming and Visualforce pages for custom development, including understanding design patterns and best practices.
• Lightning Experience: Familiarity with Lightning components, specifically Lightning Web Components (LWC), Aura components, Javascript and CSS.
• Integration Techniques: Knowledge of Salesforce integration capabilities, including REST and SOAP APIs, middleware solutions and external system integrations.
• Data Management: Understanding of Salesforce data import/export tools, data modelling, and best practices for data integrity and security.
• Testing and Deployment: Familiarity with Salesforce testing frameworks, deployment processes (Change Sets, ANT and SFDX), and continuous integration/continuous deployment (CI/CD) practices.
• Salesforce Ecosystem: Awareness of the broader Salesforce ecosystem, including AppExchange products, third-party applications, and industry best practices.
• Compliance and Security: Knowledge of data protection regulations and Salesforce security features, including profiles, roles, permission sets, and field-level security.

SALESFORCE CERTIFICATIONS

REQUIRED

• Platform Developer 1
• Platform Developer 2
• Platform App Builder
  

HIGHLY DESIRED

• JavaScript Developer 1
• Data Cloud Consultant
• Omni studio Developer

SKILLS & ATTRIBUTES

• Salesforce Development Proficiency: Strong understanding of Salesforce development tools and technologies, including Apex, Visualforce, Aura Components, Lightning Web Components (LWC), and Salesforce APIs.
• Problem-Solving Ability: Demonstrated capability to troubleshoot and resolve technical issues efficiently, with a proactive approach to identifying potential challenges.
• Collaboration and Communication: Excellent interpersonal skills for effective collaboration with cross-functional teams, stakeholders, and clients, ensuring clear communication of technical concepts.
• Attention to Detail: High level of accuracy in coding and documentation, ensuring adherence to best practices and coding standards.
• Adaptability and Continuous Learning: Willingness to stay updated with the latest Salesforce technologies and industry trends, demonstrating a commitment to continuous professional development.
• Organisational Skills: Ability to manage time effectively and handle multiple priorities, ensuring timely delivery of projects within scope and budget.
• Analytical Thinking: Strong analytical skills for understanding complex business requirements and translating them into technical solutions.
• Quality Assurance Orientation: Familiarity with testing methodologies and a commitment to quality assurance, including unit and integration testing.
• Consultant Mindset: Demonstrates a strong consultant mindset with a focus on delivering value to clients. Understands the significance of time management and timely timesheet logging for accurate billing and project efficiency. Takes ownership of timesheet responsibilities to ensure transparent and accountable billing practices.
• Values: Demonstrates the company’s values.
• Commitment: Committed to information security, workplace safety, and to performing reasonable additional hours.