Virtual Assistant (CAP0002)

As Virtual Assistant, you will be a trusted advisor and expected to support an executive role, proactively and effectively within the business.


Main Responsibilities

  • Email and calendar management
  • Management and coordination of agendas for 1:1, direct report meetings, and the like
  • Minute taking for meetings
  • Managing diaries and making sure the right and complete people were invited to the meeting
  • Assist in reports and documents
  • Putting necessary reports
  • Updating and maintaining client details
  • Prepare client letter templates
  • Maintain confidentiality and use a high degree of discretion
  • Oversee internal administration processes and system upkeep.
  • The organisation of functions, events, and other ad hoc celebrations throughout the year

Adhoc Tasks

  • Tasks deemed necessary to ensure excellent customer experience as determined by management.


Product Knowledge

  • Bachelor’s/College Degree in Business Administration, Management, or other related discipline is a plus, but not required
  • At least 2-3 years of experience as a Virtual Assistant with in a similar industry
  • Strong analytical and computer (primarily Outlook, Excel, and Teams) skills
  • Strong oral and written communication skills
  • Detail-oriented, always able to provide accurate and high-level quality work
  • Ability to manage multiple priorities while remaining focused on quality and delivery
  • Good administrative and organizational ability
  • Ability to learn quickly and think ahead
  • High level of empathy and mindfulness
  • Works collaboratively and as part of a team building genuine relationships
  • Provides systematic and dependable follow-up, as well as a high level of organization and preparedness
  • Maintains workflow under pressure and in a fast-paced, high-profile work environment
  • Accountability – always following up and staying ahead of the game
  • Ability to think strategically and execute quality output under tight deadlines
  • Strong time-management skills and presentation skills


Customer Focus

  • Actively seeks to understand and deliver client needs, expectations, and levels of satisfaction
  • Able to maintain good relationships with clients and other stakeholders
  • Proactively seeks solutions for clients
  • Experience in working with an Australian company is a plus