Specialist tasks & functions
The ideal low-cost outsourcing solution for small and mid-sized businesses, your Outsource Lite Solution enables you to harness Customer Service, Sales and Marketing, Finance and IT specialists, so you can focus on what you do best.
Our team is ready and waiting to help you start your offshore journey. A hammerjack solutionist will contact you within 24 hours.
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“hammerjack was able to work and support us to show how the technology we already had and were paying for could serve as a truly integrated cloud solution.
By connecting and streamlining multiple people, work areas and applications, we could bring our workfows, processes, and our remarkable people together in a cohesive way.”
Paul Kamper – Partner, Kamper Chartered Accountants
Is there a minimum number of functions required to outsource?
The functions you need to outsource would depend wholly on your business needs. For small to mid-sized businesses trying outsourcing for the first time, we suggest outsourcing one business function (make sure it’s not a core one!) then re-assess a few months in if you wish to outsource more functions. Don’t worry – we will be with you every step of the way!
How can I ensure that I get qualified talent?
hammerjack employs a proven-and-tested recruitment process that filters qualified talent. We have tests in place to assess skills and competency, and you have the option to provide your own tests. Our recruitment expert and the team manager will take on the legwork so whether it’s one or a whole team, you can rest assured that hammerjack will endorse only the best candidates for you.
If I Outsource Lite with hammerjack, where would my team be located?
Because of the current troubling times, all our team members are working remotely. However, if you require your staff to be in an office setting, we can come up with specific arrangements to help your business jumpstart growth.
How is Outsource Lite different from other solutions?
Unlike the typical staffing model in most BPO companies, Outsource Lite lets you tap into already-established specialist capabilities. The resource will be a shared service between your business and other businesses. You can rest assured though that your resource will deliver only excellent results, and that you only pay for these results. The day-to-day management will be done by our experienced team managers and ensure that your business gets nothing but the best outcomes towards your goals.
Who would be my point of contact?
A dedicated team manager to oversee your team and your operations will be assigned to you. The team manager would be responsible for making sure your team delivers, ensures their welfare, cater to your needs, answer questions you may have, provide feedback and reporting to you – among many other tasks.
How about equipment?
Unless you have specific needs, your team will receive a standard tech setup including dual monitor/s, keyboard, system unit, mouse, webcam, and headset. Because of the pandemic, all equipment will be delivered to your team members’ door step.
Will I take care of training, HR, and payroll?
No, that’s all on us. However, if you wish to provide separate trainings on top of ours (enculturation, communication skills, etc.), that would be fine too. We have our in-house HR and admin team to take care of guidance, support, and payroll.
