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KEEP YOUR INFRASTRUCTURE RUNNING WITH AN OFFSHORE CLOUD ENGINEER

Free your engineering team from infrastructure firefighting, protect uptime, and keep deployments moving with a dedicated offshore Cloud Engineer in the Philippines.

Scale Your Broking Capacity with an

Offshore Broking Assistant

Free your onshore brokers from routine administration, protect profit margins, and deliver faster client service with dedicated offshore professionals in the Philippines.
300+
Businesses Helped
1k+
Skilled Professionals
20 days
Avg time to hire
97%
Staff Retention
THE BUSINESS CHALLENGE

Solving broking capacity

bottlenecks

Insurance and mortgage brokers face constant pressure to grow portfolios while maintaining strict compliance and service standards. However, senior onshore brokers often spend up to 40% of their working hours on administrative back-office tasks rather than advising clients and closing new business.

Common bottlenecks include:

rising-costs

Margins under pressure?

High onshore labor costs making administrative hiring unsustainable

team-burnout

Core team stretched thin?

Onshore broker burnout caused by repetitive data entry and document processing

high-turnover

Delayed customer service?

Delayed renewal processing and quote generation due to capacity limits

hiring-bottlenecks

Hiring hurdles?

Difficulty finding and retaining qualified talent locally

THE BUSINESS CHALLENGE

SOLVING CLOUD INFRASTRUCTURE BOTTLENECKS 

Growing platforms need constant infrastructure attention, from scaling and deployments through to monitoring and incident response. However, small engineering teams often can't keep up with both feature work and infrastructure demands, and reliability suffers as a result.

Common bottlenecks include:

rising-costs

Margins under pressure?

High cost of hiring senior local cloud engineers

team-burnout

Core team stretched thin?

Engineers pulled to infrastructure instead of product work

high-turnover

Delayed customer service?

Slow deployments and outages frustrating customers and teams

hiring-bottlenecks

Hiring hurdles?

Difficulty finding and retaining qualified cloud talent locally

THE HAMMERJACK SOLUTION

SUPPORT BUILT AROUND

YOUR BROKERS

Your paragraph text

We help you build a dedicated offshore support model. By pairing your onshore brokers with a specialized offshore Broking Assistant in the Philippines, you remove administrative friction, lower operating overhead, and create real operational leverage.

What could your business achieve with the right team behind it?

THE HAMMERJACK SOLUTION

Support built around your product team

We help you build a dedicated offshore infrastructure capability. By pairing your onshore engineering team with a specialised offshore Cloud Engineer in the Philippines, you remove operational friction, lower operating overhead, and create real operational leverage.

What could your business achieve with the right team behind it?

Cloud Engineer

role overview &

key responsibilities

A dedicated offshore Broking Assistant handles the end-to-end administration of the policy lifecycle, client communications support, and system updates, allowing your local team to focus on high-value client advisory. 

Policy Administration & Processing
  • Preparing insurance quotes, policy schedules, and renewal documentation
  • Entering and updating client records in broking management systems
  • Processing policy variations, endorsements, and cancellations
  • Issuing certificates of currency and tax invoices

Underwriter & Insurer Coordination
  • Following up with underwriters on pending quote requests and terms
  • Gathering required underwriting information and risk submission files
  • Comparing insurer quotes against client requirements using standard templates

Claims Support & Tracking
  • Logging initial claim notifications and organizing supporting documentation
  • Following up with claims assessors and insurers on claim statuses
  • Updating clients on claim progress under the direction of the lead broker

Client Onboarding & Communication
  • Assisting with client onboarding documentation and compliance checks
  • Sending automated renewal reminders and follow-up notices
  • Managing email inquiries and organizing client files in your CRM

Role Overview &

Key Responsibilities

A dedicated offshore Cloud Engineer manages infrastructure, deployments, and monitoring day to day, keeping your platform reliable so your local team can focus on architecture and product priorities.

Cloud Infrastructure Management
  • Provisioning and maintaining cloud infrastructure across compute, storage, and networking
  • Managing infrastructure as code using tools such as Terraform or CloudFormation
  • Monitoring infrastructure health, uptime, and performance
  • Scaling infrastructure to meet demand and manage costs

Deployment & CI/CD
  • Building and maintaining CI/CD pipelines for automated deployment
  • Managing environments across development, staging, and production
  • Troubleshooting deployment failures and rolling back releases when needed
  • Automating routine infrastructure and deployment tasks

Security & Compliance Support
  • Applying security patches and configuration updates across cloud environments
  • Managing access controls, secrets, and credentials within defined policies
  • Monitoring for security alerts and escalating incidents
  • Maintaining documentation for infrastructure and compliance audits

Monitoring & Incident Response
  • Setting up and maintaining monitoring, logging, and alerting systems
  • Responding to infrastructure incidents and performing root cause analysis
  • Maintaining runbooks and incident response documentation
  • Supporting disaster recovery and backup processes

Skills and Qualifications

When you partner with hammerjack, we source candidates tailored to your specific software stack and broking workflows.

  • Education: Bachelor’s degree in Business, Finance, Commerce, or a related discipline
  • Industry Context: Direct experience supporting broking or financial services workflows
  • System Knowledge: Familiarity with broking platforms (such as Ebix Evolution, Steadfast SVU, WinBEAT, Salesforce, or Xero)
  • Communication: High proficiency in written and spoken English for professional correspondence
  • Core Competencies: Exceptional attention to detail, strong data accuracy, and adherence to compliance protocols

Skills and Qualifications

 When you partner with hammerjack, we source candidates tailored to your specific cloud stack and deployment workflows. 

  • Education: Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience
  • Industry Context: Experience managing cloud infrastructure and deployment pipelines in a production environment
  • System Knowledge: Proficiency in common cloud platforms and tools (such as AWS, Azure, or Google Cloud, Terraform, Docker, Kubernetes, and CI/CD tools like GitHub Actions or Jenkins)
  • Communication: High proficiency in written and spoken English for technical documentation and incident communication
  • Core Competencies: Strong troubleshooting skills, calm under pressure during incidents, and disciplined documentation habits
HOW IT WORKS

Offshore that works. Real leverage.

icon_start_with_you
Understanding what you are solving for

We start with where your team is stretched, then build a plan around your budget, timeline, and the roles that would give you the most room.

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Finding the right talent

Our in-house recruiters source degree-qualified, experienced professionals, screened and tested for skill and long-term cultural fit with your brokers.

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Full support for you and your staff

A dedicated Customer Success Manager and People & Culture partner look after the relationship on both sides, so your team stays engaged and aligned.

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Get real offshore value

We handle the employment, HR, IT, and compliance infrastructure. You keep control of the work, and get back capacity to grow.

FAQ

Will offshore admin staff follow our processes?
Yes. Staff are trained on your systems and workflows.
Can roles align to our operating hours?
Yes. Working hours can be structured to suit your needs.
Is offshore admin suitable for long-term roles?
 Yes. Teams are built for stability and continuity.

Don't just take our word for it

Real results, real partners. Discover how businesses like yours solved challenges and grew with us.

Tell us the roles you need filled

We'll handle the rest.