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KEEP YOUR RECORDS ACCURATE WITH AN OFFSHORE MEDICAL DATA SPECIALIST

Free your practice managers and clinical staff from patient data upkeep, protect record accuracy, and keep reporting current with dedicated offshore professionals in the Philippines.

Scale Your Broking Capacity with an

Offshore Broking Assistant

Free your onshore brokers from routine administration, protect profit margins, and deliver faster client service with dedicated offshore professionals in the Philippines.
300+
Businesses Helped
1k+
Skilled Professionals
20 days
Avg time to hire
97%
Staff Retention
THE BUSINESS CHALLENGE

Solving broking capacity

bottlenecks

Insurance and mortgage brokers face constant pressure to grow portfolios while maintaining strict compliance and service standards. However, senior onshore brokers often spend up to 40% of their working hours on administrative back-office tasks rather than advising clients and closing new business.

Common bottlenecks include:

rising-costs

Margins under pressure?

High onshore labor costs making administrative hiring unsustainable

team-burnout

Core team stretched thin?

Onshore broker burnout caused by repetitive data entry and document processing

high-turnover

Delayed customer service?

Delayed renewal processing and quote generation due to capacity limits

hiring-bottlenecks

Hiring hurdles?

Difficulty finding and retaining qualified talent locally

THE BUSINESS CHALLENGE

SOLVING MEDICAL DATA BOTTLENECKS 

 Medical practices generate constant volumes of patient and clinical data, and keeping records accurate, current, and audit-ready takes real time. However, admin and clinical staff often end up doing data entry and record cleanup instead of supporting patients directly. 

Common bottlenecks include:

rising-costs

Margins under pressure?

High cost of local data entry and admin staff

team-burnout

Core team stretched thin?

Clinical staff pulled into data entry instead of care

high-turnover

Delayed customer service?

Slow record updates delaying accurate reporting and follow-up

hiring-bottlenecks

Hiring hurdles?

Difficulty finding reliable health records and data talent locally

THE HAMMERJACK SOLUTION

SUPPORT BUILT AROUND

YOUR BROKERS

Your paragraph text

We help you build a dedicated offshore support model. By pairing your onshore brokers with a specialized offshore Broking Assistant in the Philippines, you remove administrative friction, lower operating overhead, and create real operational leverage.

What could your business achieve with the right team behind it?

THE HAMMERJACK SOLUTION

Support built around your PRACTICE

We help you build a dedicated offshore support model. By pairing your onshore team with a specialised offshore Medical Data Specialist in the Philippines, you remove administrative friction, lower operating overhead, and create real operational leverage.

What could your business achieve with the right team behind it?

Medical Data Specialist

role overview &

key responsibilities

A dedicated offshore Broking Assistant handles the end-to-end administration of the policy lifecycle, client communications support, and system updates, allowing your local team to focus on high-value client advisory. 

Policy Administration & Processing
  • Preparing insurance quotes, policy schedules, and renewal documentation
  • Entering and updating client records in broking management systems
  • Processing policy variations, endorsements, and cancellations
  • Issuing certificates of currency and tax invoices

Underwriter & Insurer Coordination
  • Following up with underwriters on pending quote requests and terms
  • Gathering required underwriting information and risk submission files
  • Comparing insurer quotes against client requirements using standard templates

Claims Support & Tracking
  • Logging initial claim notifications and organizing supporting documentation
  • Following up with claims assessors and insurers on claim statuses
  • Updating clients on claim progress under the direction of the lead broker

Client Onboarding & Communication
  • Assisting with client onboarding documentation and compliance checks
  • Sending automated renewal reminders and follow-up notices
  • Managing email inquiries and organizing client files in your CRM

Role Overview &

Key Responsibilities

A dedicated offshore Medical Data Specialist handles the accuracy and upkeep of patient and clinical records, freeing your local team to focus on care delivery and clinical decision-making.

Patient Record Data Entry & Maintenance
  • Entering and updating patient demographic and clinical data in your EHR
  • Digitising and filing intake forms, referrals, and clinical documentation
  • Updating patient records following appointments, procedures, and results
  • Maintaining consistent record formatting and coding across systems

Data Quality & Compliance Checks
  • Running regular audits to identify missing, duplicate, or inconsistent records
  • Flagging data discrepancies for clinical or admin team review
  • Checking records against practice data standards and privacy requirements
  • Supporting data cleanup ahead of audits or system migrations

Reporting & Data Extraction
  • Preparing recurring reports on patient volumes, appointments, and outcomes
  • Extracting data for practice performance and compliance reporting
  • Compiling data sets for clinician or management review
  • Maintaining dashboards and trackers used across the practice

System Coordination & Support
  • Coordinating with clinicians and admin staff to close documentation gaps
  • Supporting data migrations between practice management or EHR systems
  • Managing record access requests under your direction
  • Maintaining organised, audit-ready digital patient files

Skills and Qualifications

When you partner with hammerjack, we source candidates tailored to your specific software stack and broking workflows.

  • Education: Bachelor’s degree in Business, Finance, Commerce, or a related discipline
  • Industry Context: Direct experience supporting broking or financial services workflows
  • System Knowledge: Familiarity with broking platforms (such as Ebix Evolution, Steadfast SVU, WinBEAT, Salesforce, or Xero)
  • Communication: High proficiency in written and spoken English for professional correspondence
  • Core Competencies: Exceptional attention to detail, strong data accuracy, and adherence to compliance protocols

Skills and Qualifications

When you partner with hammerjack, we source candidates tailored to your specific records systems and data workflows.

  • Education: Bachelor's degree in Health Information Management, Information Systems, Health Sciences, or a related discipline
  • Industry Context: Experience in patient data management, health records, or clinical administration
  • System Knowledge: Familiarity with EHR and practice management platforms 
  • Communication: High proficiency in written English for accurate documentation and correspondence
  • Core Competencies: Exceptional attention to detail, strong data accuracy, and adherence to health data privacy protocols
HOW IT WORKS

Offshore that works. Real leverage.

icon_start_with_you
Understanding what you are solving for

We start with where your team is stretched, then build a plan around your budget, timeline, and the roles that would give you the most room.

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Finding the right talent

Our in-house recruiters source degree-qualified, experienced professionals, screened and tested for skill and long-term cultural fit with your brokers.

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Full support for you and your staff

A dedicated Customer Success Manager and People & Culture partner look after the relationship on both sides, so your team stays engaged and aligned.

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Get real offshore value

We handle the employment, HR, IT, and compliance infrastructure. You keep control of the work, and get back capacity to grow.

FAQ

Will offshore admin staff follow our processes?
Yes. Staff are trained on your systems and workflows.
Can roles align to our operating hours?
Yes. Working hours can be structured to suit your needs.
Is offshore admin suitable for long-term roles?
 Yes. Teams are built for stability and continuity.

Don't just take our word for it

Real results, real partners. Discover how businesses like yours solved challenges and grew with us.

Tell us the roles you need filled

We'll handle the rest.