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KEEP YOUR PAYROLL ACCURATE WITH AN OFFSHORE PAYROLL OFFICER

Free your team from payroll processing and compliance admin, and pay your people accurately and on time with a dedicated offshore Payroll Officer in the Philippines.

Scale Your Broking Capacity with an

Offshore Broking Assistant

Free your onshore brokers from routine administration, protect profit margins, and deliver faster client service with dedicated offshore professionals in the Philippines.
300+
Businesses Helped
1k+
Skilled Professionals
20 days
Avg time to hire
97%
Staff Retention
THE BUSINESS CHALLENGE

Solving broking capacity

bottlenecks

Insurance and mortgage brokers face constant pressure to grow portfolios while maintaining strict compliance and service standards. However, senior onshore brokers often spend up to 40% of their working hours on administrative back-office tasks rather than advising clients and closing new business.

Common bottlenecks include:

rising-costs

Margins under pressure?

High onshore labor costs making administrative hiring unsustainable

team-burnout

Core team stretched thin?

Onshore broker burnout caused by repetitive data entry and document processing

high-turnover

Delayed customer service?

Delayed renewal processing and quote generation due to capacity limits

hiring-bottlenecks

Hiring hurdles?

Difficulty finding and retaining qualified talent locally

THE BUSINESS CHALLENGE

SOLVING PAYROLL
BOTTLENECKS 

Growing businesses run payroll for more people and pay conditions than a local team can manage cleanly. However, payroll compliance keeps changing, and processing errors or missed deadlines quickly become expensive to fix.

Common bottlenecks include:

rising-costs

Margins under pressure?

High cost of hiring a dedicated local payroll officer

team-burnout

Core team stretched thin?

Finance staff pulled into payroll instead of other work

high-turnover

Delayed customer service?

Payroll errors and late payments frustrating your people

hiring-bottlenecks

Hiring hurdles?

Difficulty finding reliable payroll talent in a tight market

THE HAMMERJACK SOLUTION

SUPPORT BUILT AROUND

YOUR BROKERS

Your paragraph text

We help you build a dedicated offshore support model. By pairing your onshore brokers with a specialized offshore Broking Assistant in the Philippines, you remove administrative friction, lower operating overhead, and create real operational leverage.

What could your business achieve with the right team behind it?

THE HAMMERJACK SOLUTION

Support built around your BUSINESS

We help you build a dedicated offshore support model. By pairing your onshore team with a specialised offshore Payroll Officer in the Philippines, you remove processing friction, lower operating overhead, and create real operational leverage.

What could your business achieve with the right team behind it?

Payroll Officer

role overview &

key responsibilities

A dedicated offshore Broking Assistant handles the end-to-end administration of the policy lifecycle, client communications support, and system updates, allowing your local team to focus on high-value client advisory. 

Policy Administration & Processing
  • Preparing insurance quotes, policy schedules, and renewal documentation
  • Entering and updating client records in broking management systems
  • Processing policy variations, endorsements, and cancellations
  • Issuing certificates of currency and tax invoices

Underwriter & Insurer Coordination
  • Following up with underwriters on pending quote requests and terms
  • Gathering required underwriting information and risk submission files
  • Comparing insurer quotes against client requirements using standard templates

Claims Support & Tracking
  • Logging initial claim notifications and organizing supporting documentation
  • Following up with claims assessors and insurers on claim statuses
  • Updating clients on claim progress under the direction of the lead broker

Client Onboarding & Communication
  • Assisting with client onboarding documentation and compliance checks
  • Sending automated renewal reminders and follow-up notices
  • Managing email inquiries and organizing client files in your CRM

Role Overview &

Key Responsibilities

A dedicated offshore Payroll Officer manages payroll processing, compliance, and entitlements end to end, keeping your people paid accurately and on time so your local team isn't scrambling before every pay run.

Payroll Processing
  • Processing payroll runs accurately and on time each cycle
  • Calculating and applying pay, allowances, overtime, and deductions
  • Processing new starters, terminations, and pay changes
  • Managing timesheet approvals and payroll cut-offs

Superannuation & Compliance
  • Calculating and processing superannuation guarantee payments
  • Preparing and lodging Single Touch Payroll (STP) reports
  • Maintaining compliance with PAYG withholding requirements
  • Keeping payroll records aligned with relevant awards and agreements

Leave & Entitlements Management
  • Processing leave requests and maintaining accurate leave balances
  • Calculating termination payments and leave entitlements
  • Maintaining records for annual, personal, and long service leave
  • Responding to employee queries on entitlements

Reconciliation & Reporting
  • Reconciling payroll accounts to the general ledger
  • Preparing payroll reports for management and audit purposes
  • Reconciling payroll tax and workers compensation obligations
  • Supporting EOFY payment summaries and reconciliations

Skills and Qualifications

When you partner with hammerjack, we source candidates tailored to your specific software stack and broking workflows.

  • Education: Bachelor’s degree in Business, Finance, Commerce, or a related discipline
  • Industry Context: Direct experience supporting broking or financial services workflows
  • System Knowledge: Familiarity with broking platforms (such as Ebix Evolution, Steadfast SVU, WinBEAT, Salesforce, or Xero)
  • Communication: High proficiency in written and spoken English for professional correspondence
  • Core Competencies: Exceptional attention to detail, strong data accuracy, and adherence to compliance protocols

Skills and Qualifications

When you partner with hammerjack, we source candidates tailored to your specific payroll systems and pay cycle.

  • Education: Bachelor's degree in Accounting, Finance, or a related discipline, or equivalent experience
  • Industry Context: Experience processing Australian payroll, including STP, superannuation, and award interpretation
  • System Knowledge: Proficiency in Xero, MYOB or QuickBooks
  • Communication: High proficiency in written and spoken English for employee and internal correspondence
  • Core Competencies: Exceptional accuracy, strong attention to detail, and confidentiality handling payroll data
HOW IT WORKS

Offshore that works. Real leverage.

icon_start_with_you
Understanding what you are solving for

We start with where your team is stretched, then build a plan around your budget, timeline, and the roles that would give you the most room.

icon_dedicated_account_manager
Finding the right talent

Our in-house recruiters source degree-qualified, experienced professionals, screened and tested for skill and long-term cultural fit with your brokers.

icon_smooth_setup
Full support for you and your staff

A dedicated Customer Success Manager and People & Culture partner look after the relationship on both sides, so your team stays engaged and aligned.

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Get real offshore value

We handle the employment, HR, IT, and compliance infrastructure. You keep control of the work, and get back capacity to grow.

FAQ

Will offshore admin staff follow our processes?
Yes. Staff are trained on your systems and workflows.
Can roles align to our operating hours?
Yes. Working hours can be structured to suit your needs.
Is offshore admin suitable for long-term roles?
 Yes. Teams are built for stability and continuity.

Don't just take our word for it

Real results, real partners. Discover how businesses like yours solved challenges and grew with us.

Tell us the roles you need filled

We'll handle the rest.