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SHIP WITH CONFIDENCE WITH AN OFFSHORE QA ENGINEER

Free your engineers from writing every test themselves, catch bugs before your customers do, and release with confidence with a dedicated offshore QA Engineer in the Philippines.

Scale Your Broking Capacity with an

Offshore Broking Assistant

Free your onshore brokers from routine administration, protect profit margins, and deliver faster client service with dedicated offshore professionals in the Philippines.
300+
Businesses Helped
1k+
Skilled Professionals
20 days
Avg time to hire
97%
Staff Retention
THE BUSINESS CHALLENGE

Solving broking capacity

bottlenecks

Insurance and mortgage brokers face constant pressure to grow portfolios while maintaining strict compliance and service standards. However, senior onshore brokers often spend up to 40% of their working hours on administrative back-office tasks rather than advising clients and closing new business.

Common bottlenecks include:

rising-costs

Margins under pressure?

High onshore labor costs making administrative hiring unsustainable

team-burnout

Core team stretched thin?

Onshore broker burnout caused by repetitive data entry and document processing

high-turnover

Delayed customer service?

Delayed renewal processing and quote generation due to capacity limits

hiring-bottlenecks

Hiring hurdles?

Difficulty finding and retaining qualified talent locally

THE BUSINESS CHALLENGE

SOLVING QUALITY
BOTTLENECKS 

Product teams face constant pressure to ship faster without letting quality slip. However, small teams often skip proper test coverage under deadline pressure, and bugs that should have been caught early end up in front of customers.

Common bottlenecks include:

rising-costs

Margins under pressure?

High cost of hiring senior local QA engineers

team-burnout

Core team stretched thin?

Developers pulled into testing instead of building

high-turnover

Delayed customer service?

Bugs reaching customers damaging trust and support load

hiring-bottlenecks

Hiring hurdles?

Difficulty finding and retaining qualified QA talent locally

THE HAMMERJACK SOLUTION

SUPPORT BUILT AROUND

YOUR BROKERS

Your paragraph text

We help you build a dedicated offshore support model. By pairing your onshore brokers with a specialized offshore Broking Assistant in the Philippines, you remove administrative friction, lower operating overhead, and create real operational leverage.

What could your business achieve with the right team behind it?

THE HAMMERJACK SOLUTION

Support built around your product team

We help you build a dedicated offshore quality assurance capability. By pairing your onshore product team with a specialised offshore QA Engineer in the Philippines, you remove release friction, lower operating overhead, and create real operational leverage.

What could your business achieve with the right team behind it?

QA Engineer

role overview &

key responsibilities

A dedicated offshore Broking Assistant handles the end-to-end administration of the policy lifecycle, client communications support, and system updates, allowing your local team to focus on high-value client advisory. 

Policy Administration & Processing
  • Preparing insurance quotes, policy schedules, and renewal documentation
  • Entering and updating client records in broking management systems
  • Processing policy variations, endorsements, and cancellations
  • Issuing certificates of currency and tax invoices

Underwriter & Insurer Coordination
  • Following up with underwriters on pending quote requests and terms
  • Gathering required underwriting information and risk submission files
  • Comparing insurer quotes against client requirements using standard templates

Claims Support & Tracking
  • Logging initial claim notifications and organizing supporting documentation
  • Following up with claims assessors and insurers on claim statuses
  • Updating clients on claim progress under the direction of the lead broker

Client Onboarding & Communication
  • Assisting with client onboarding documentation and compliance checks
  • Sending automated renewal reminders and follow-up notices
  • Managing email inquiries and organizing client files in your CRM

Role Overview &

Key Responsibilities

A dedicated offshore QA Engineer plans, executes, and tracks testing across your product, catching issues before release so your local team can focus on building instead of testing everything themselves.

Test Planning & Design
  • Writing test plans and test cases based on requirements and user stories
  • Designing test scenarios covering functional, edge case, and regression testing
  • Reviewing requirements and flagging gaps or ambiguities before development
  • Maintaining a test case library aligned with the current product

Manual & Automated Testing
  • Executing manual test cases across web, mobile, or API surfaces
  • Building and maintaining automated test scripts and suites
  • Running regression tests ahead of releases
  • Performing exploratory testing to catch issues test cases miss

Bug Tracking & Reporting
  • Logging defects with clear reproduction steps and supporting evidence
  • Triaging and prioritising bugs alongside the development team
  • Verifying bug fixes and closing out resolved tickets
  • Maintaining test coverage and defect reports for each release

Release & Environment Support
  • Coordinating test cycles around sprint and release schedules
  • Maintaining and troubleshooting test environments and test data
  • Supporting user acceptance testing alongside stakeholders
  • Documenting test results and release readiness for review

Skills and Qualifications

When you partner with hammerjack, we source candidates tailored to your specific software stack and broking workflows.

  • Education: Bachelor’s degree in Business, Finance, Commerce, or a related discipline
  • Industry Context: Direct experience supporting broking or financial services workflows
  • System Knowledge: Familiarity with broking platforms (such as Ebix Evolution, Steadfast SVU, WinBEAT, Salesforce, or Xero)
  • Communication: High proficiency in written and spoken English for professional correspondence
  • Core Competencies: Exceptional attention to detail, strong data accuracy, and adherence to compliance protocols

Skills and Qualifications

When you partner with hammerjack, we source candidates tailored to your specific product and testing workflows.

  • Education: Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience
  • Industry Context: Experience testing production software in an agile or sprint-based environment
  • System Knowledge: Proficiency in common testing tools and platforms (such as Selenium, Cypress, Postman, Jira, and TestRail)
  • Communication: High proficiency in written and spoken English for clear bug reports and test documentation
  • Core Competencies: Strong attention to detail, methodical testing habits, and clear written communication
HOW IT WORKS

Offshore that works. Real leverage.

icon_start_with_you
Understanding what you are solving for

We start with where your team is stretched, then build a plan around your budget, timeline, and the roles that would give you the most room.

icon_dedicated_account_manager
Finding the right talent

Our in-house recruiters source degree-qualified, experienced professionals, screened and tested for skill and long-term cultural fit with your brokers.

icon_smooth_setup
Full support for you and your staff

A dedicated Customer Success Manager and People & Culture partner look after the relationship on both sides, so your team stays engaged and aligned.

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Get real offshore value

We handle the employment, HR, IT, and compliance infrastructure. You keep control of the work, and get back capacity to grow.

FAQ

Will offshore admin staff follow our processes?
Yes. Staff are trained on your systems and workflows.
Can roles align to our operating hours?
Yes. Working hours can be structured to suit your needs.
Is offshore admin suitable for long-term roles?
 Yes. Teams are built for stability and continuity.

Don't just take our word for it

Real results, real partners. Discover how businesses like yours solved challenges and grew with us.

Tell us the roles you need filled

We'll handle the rest.