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SCALE YOUR ENGINEERING CAPACITY WITH AN OFFSHORE SOFTWARE ENGINEER

Free your product team from a stretched backlog, protect your roadmap, and ship features faster with a dedicated offshore Software Engineer in the Philippines.

Scale Your Broking Capacity with an

Offshore Broking Assistant

Free your onshore brokers from routine administration, protect profit margins, and deliver faster client service with dedicated offshore professionals in the Philippines.
300+
Businesses Helped
1k+
Skilled Professionals
20 days
Avg time to hire
97%
Staff Retention
THE BUSINESS CHALLENGE

Solving broking capacity

bottlenecks

Insurance and mortgage brokers face constant pressure to grow portfolios while maintaining strict compliance and service standards. However, senior onshore brokers often spend up to 40% of their working hours on administrative back-office tasks rather than advising clients and closing new business.

Common bottlenecks include:

rising-costs

Margins under pressure?

High onshore labor costs making administrative hiring unsustainable

team-burnout

Core team stretched thin?

Onshore broker burnout caused by repetitive data entry and document processing

high-turnover

Delayed customer service?

Delayed renewal processing and quote generation due to capacity limits

hiring-bottlenecks

Hiring hurdles?

Difficulty finding and retaining qualified talent locally

THE BUSINESS CHALLENGE

SOLVING ENGINEERING
CAPACITY BOTTLENECKS 

Product teams face constant pressure to ship faster while maintaining code quality and system reliability. However, small engineering teams often can't keep pace with the backlog, and feature work slips behind bug fixes.

Common bottlenecks include:

rising-costs

Margins under pressure?

High cost of hiring senior local engineers

team-burnout

Core team stretched thin?

Team pulled into maintenance instead of new features

high-turnover

Delayed customer service?

Slow feature delivery frustrating customers and stakeholders

hiring-bottlenecks

Hiring hurdles?

Difficulty finding and retaining qualified engineering talent locally

THE HAMMERJACK SOLUTION

SUPPORT BUILT AROUND

YOUR BROKERS

Your paragraph text

We help you build a dedicated offshore support model. By pairing your onshore brokers with a specialized offshore Broking Assistant in the Philippines, you remove administrative friction, lower operating overhead, and create real operational leverage.

What could your business achieve with the right team behind it?

THE HAMMERJACK SOLUTION

Support built around your product team

 We help you build a dedicated offshore engineering capability. By pairing your onshore product team with a specialised offshore Software Engineer in the Philippines, you remove delivery friction, lower operating overhead, and create real operational leverage. 

What could your business achieve with the right team behind it?

Software Engineer

role overview &

key responsibilities

A dedicated offshore Broking Assistant handles the end-to-end administration of the policy lifecycle, client communications support, and system updates, allowing your local team to focus on high-value client advisory. 

Policy Administration & Processing
  • Preparing insurance quotes, policy schedules, and renewal documentation
  • Entering and updating client records in broking management systems
  • Processing policy variations, endorsements, and cancellations
  • Issuing certificates of currency and tax invoices

Underwriter & Insurer Coordination
  • Following up with underwriters on pending quote requests and terms
  • Gathering required underwriting information and risk submission files
  • Comparing insurer quotes against client requirements using standard templates

Claims Support & Tracking
  • Logging initial claim notifications and organizing supporting documentation
  • Following up with claims assessors and insurers on claim statuses
  • Updating clients on claim progress under the direction of the lead broker

Client Onboarding & Communication
  • Assisting with client onboarding documentation and compliance checks
  • Sending automated renewal reminders and follow-up notices
  • Managing email inquiries and organizing client files in your CRM

Role Overview &

Key Responsibilities

A dedicated offshore Software Engineer builds and maintains features across your codebase, working within your existing team and processes so your roadmap keeps moving without adding onshore headcount.

Feature Development & Coding
  • Writing, testing, and maintaining code across the product's frontend and backend
  • Implementing features and fixes according to agreed specifications
  • Participating in code reviews and maintaining coding standards
  • Writing and maintaining unit and integration tests

Bug Fixes & Maintenance
  • Investigating and resolving reported bugs and production issues
  • Maintaining and refactoring existing code for reliability and performance
  • Monitoring application performance and flagging emerging issues
  • Applying security patches and dependency updates

Collaboration & Delivery
  • Participating in sprint planning, stand-ups, and retrospectives
  • Estimating effort and providing progress updates on assigned work
  • Documenting technical decisions and maintaining technical documentation
  • Collaborating with QA, design, and product teams on delivery

Systems & Infrastructure Support
  • Supporting deployment processes and CI/CD pipelines
  • Assisting with environment configuration and troubleshooting
  • Maintaining documentation for systems and integrations
  • Supporting data migrations and integration work as required

Skills and Qualifications

When you partner with hammerjack, we source candidates tailored to your specific software stack and broking workflows.

  • Education: Bachelor’s degree in Business, Finance, Commerce, or a related discipline
  • Industry Context: Direct experience supporting broking or financial services workflows
  • System Knowledge: Familiarity with broking platforms (such as Ebix Evolution, Steadfast SVU, WinBEAT, Salesforce, or Xero)
  • Communication: High proficiency in written and spoken English for professional correspondence
  • Core Competencies: Exceptional attention to detail, strong data accuracy, and adherence to compliance protocols

Skills and Qualifications

When you partner with hammerjack, we source candidates tailored to your specific stack and engineering workflows.

  • Education: Bachelor's degree in Computer Science, Software Engineering, or a related discipline, or equivalent practical experience
  • Industry Context: Experience building and maintaining production software in a team environment
  • System Knowledge: Proficiency in common development tools and platforms (such as Git, JavaScript/TypeScript, Python, SQL, React, Node.js, AWS or Azure, and Docker)
  • Communication: High proficiency in written and spoken English for technical documentation and team correspondence
  • Core Competencies: Strong problem-solving, clean and maintainable code, and comfort working across your existing tooling
HOW IT WORKS

Offshore that works. Real leverage.

icon_start_with_you
Understanding what you are solving for

We start with where your team is stretched, then build a plan around your budget, timeline, and the roles that would give you the most room.

icon_dedicated_account_manager
Finding the right talent

Our in-house recruiters source degree-qualified, experienced professionals, screened and tested for skill and long-term cultural fit with your brokers.

icon_smooth_setup
Full support for you and your staff

A dedicated Customer Success Manager and People & Culture partner look after the relationship on both sides, so your team stays engaged and aligned.

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Get real offshore value

We handle the employment, HR, IT, and compliance infrastructure. You keep control of the work, and get back capacity to grow.

FAQ

Will offshore admin staff follow our processes?
Yes. Staff are trained on your systems and workflows.
Can roles align to our operating hours?
Yes. Working hours can be structured to suit your needs.
Is offshore admin suitable for long-term roles?
 Yes. Teams are built for stability and continuity.

Don't just take our word for it

Real results, real partners. Discover how businesses like yours solved challenges and grew with us.

Tell us the roles you need filled

We'll handle the rest.