Number Krunchers, led by CEO Steve Mulligan, provides bookkeeping and financial advisory services to businesses across Australia. With a strong focus on personalised service and practical advice, Steve built his firm to help clients gain clarity and confidence in their numbers.
Opportunity
As his client base grew, Steve faced mounting pressure to balance quality with capacity. He wanted to expand services but struggled with:
- Time lost to administrative and bookkeeping tasks
- The challenge of finding affordable, skilled staff locally
- Security and compliance concerns in a fast-changing digital environment
Steve also wanted space to pursue new services, including Profit First advisory, but was tied down by day-to-day operations.
Strategy
To address these challenges, Steve explored outsourcing options. Unlike other providers that required costly upfront commitments, hammerjack offered a flexible model that fit his business size and growth stage.
The plan was clear:
- Start small with outsourced bookkeeping to test fit and workflow
- Add support roles, including an executive assistant, to free Steve from administrative tasks
- Integrate the offshore team into existing processes and technology for seamless collaboration
Solution
hammerjack provided a mix of dedicated staff and bookkeeping support. The offshore team was trained to follow Number Krunchers’ processes and work directly within its technology stack. A dedicated account manager and access to CPA-level expertise in Australia ensured quality and communication stayed consistent.
Results
- Freed up leadership time: Steve shifted from working in the business to working on it, focusing on growth and advisory services.
- Scalable support: The offshore team expanded alongside client demand, without the cost of premature full-time local hires.
- Improved client experience: With accurate, consistent bookkeeping, clients gained trust in their numbers — one client even described the clarity they received as life-changing.
- Peace of mind on security: hammerjack’s investment in infrastructure, staff training, and ISO certification addressed Steve’s concerns about data security.
Client Testimonial
“Outsourcing with hammerjack has relieved the burden of admin and bookkeeping, giving me time to grow the business and launch advisory services. Their team integrates seamlessly with ours, and the quality of work has been consistently high. Most importantly, my clients trust the numbers we produce.”
— Steve Mulligan, CEO, Number Krunchers
By partnering with hammerjack, Number Krunchers transformed its operations from stretched and reactive to scalable and client-focused. With reliable support in place, Steve can now spend more time driving strategy and building new revenue streams.
Thinking about outsourcing but not sure where to start? hammerjack can help you find the right model for your business and growth stage.
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