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Project Managers

Our Project Managers are professionals responsible for leading and managing projects from initiation to completion. They oversee project planning, resource allocation, team coordination, budget management, and ensure project objectives are achieved within the defined timeline and scope.

MUST-HAVES

  • Lead design sessions with technical and business staff to identify project scope.
  • Creates project plans and schedules that achieve necessary cost and schedule integrations.
  • Manages the planning and estimating tasks, performs analysis and prepares reports to ensure that programs meet or exceed schedule commitments.
  • Assigns task responsibilities to project engineers and/or contract workers.
  • Manages the design, development, and maintenance of detailed schedules for implementation, developmental and operational activities.
  • Updates contractual and programmatic changes to maintain realistic, current contract schedule baselines.
  • Tracks progress of projects and provides regular updates to the team.
  • Identifies, assesses, and minimizes project risk to successful project completion.
  • Participates in technical advisory roles, as required.
  • Interacts with customers at the technical level, as required.
  • Ensures effective handoff to operations for ongoing maintenance and troubleshooting.
  • Performs other duties as assigned by the President Superior consultation and organizational skills.
  • Hands-on experience with managing service desks—ConnectWise).
  • Strong written and verbal communication skills with customer service-focused aptitude.
  • Detail-oriented individuals who are team players and highly self-motivated.
  • Sharing our core belief system of Teamwork, Service, and Growth is table stakes for joining the team.
  • Adaptable to change and willing to learn different processes—it’s what the Growth core value is all Met!
  • Candidates should have well-developed Microsoft Office skills, including Word, Outlook, PowerPoint, and Excel
  • Bachelor’s Degree in computer science, management information systems or equivalent.
  • Minimum 5 years in a business analyst/project management role in a complex business and systems environment
  • Two to five years of experience on multiple platforms: Windows Servers, Hyper V, Azure Servers etc.
  • Demonstrated skills with project management tools and methodologies, software development lifecycle, and problem-solving.
  • Experience with tracking projects using Microsoft Project Online and/or other tools.
  • PMP Certification preferred.
  • Must be available to work onsite 40 hours per work week with 7-14 on-call hours per month.
  • Must have the dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.

JOB DESCRIPTION

  • Business Ethics – Treat people with respect; Keep commitments; Inspire the trust of others; Work with integrity and ethics; Uphold organizational values.
  • Communications – Express thoughts clearly in written form; Articulate verbal thoughts understandably; Demonstrate active listening skills; Comprehend information heard; Use appropriate communication methods; Keep others informed.
  • Conflict Resolution – Maintain calm under pressure; Encourage respectful dialogue; Confront difficult situations without bias; Act within a realistic timeframe for resolution; Resolve conflicts through fair negotiation.
  • Consistency – Follow through as promised; Confirm people know each other’s expectations; arrive to and complete meetings on time; Meet with direct reports in-person or by phone regularly; Change decisions rarely.
  • Do More With Less – Save money without lowering the quality of service; Perform within approved budget; Conserve BSSI’S and customer’s resources; Develop profitable new revenue streams; Identify new ways to lower costs; Identify efficiencies.
  • Managing Multiple Priorities – Manage multiple commitments and/or projects; Plan and utilize time efficiently; Respond to changing customer needs; Resolve conflicts to deliver on schedule; Complete work in order of customer priorities.
  • Problem-Solving – Identify problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Resolve problems in early stages; Work well in group problem-solving situations.
  • Teamwork – Contribute to a positive team effort; Balance team and individual responsibilities; Listen attentively and openly to others’ views; Give and sincerely accept feedback; Help the team stay focused on key objectives; Resolve team conflict before it escalates; Place the team’s success above own interests.
  • Troubleshooting – Anticipate problems; Demonstrate critical thinking skills; Communicate with customers as promised; Use diagnostic tools efficiently and effectively; identity, test, and implement logical solutions; Follow BSSI’s troubleshooting procedures.
  • Knowledge Advancement & Learning – Attend required training sessions on a regular basis; Strive to learn new products and technologies on his/her own time; Identify and help/teach other technicians when needed; Accept and implement new technology concepts and methods according to company standards and approval processes; Question and Resolve inconsistencies in work according to company standard operating procedures; Achieve training as required.
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