Ensure Customer Satisfaction with our Customer Service Experts.

Streamline Your Workflow, Save Time, and Boost Productivity

With a wealth of experience and a dedication to excellence, our customer service staff excel in addressing customer needs and ensuring unparalleled satisfaction with every interaction.

Delivering Exceptional Customer Service

Exceptional customer service is the hallmark of our team. With a commitment to going above and beyond, our staff handle inquiries, resolve issues, and provide assistance with grace and efficiency. Their dedication to exceeding expectations leaves a lasting impression on your customers, setting your business apart from the competition.

Building Long-lasting Relationships

At the heart of every successful business lies strong and enduring relationships with its clients. Our team understands this fundamental truth and works tirelessly to foster connections built on trust, respect, and mutual understanding. By nurturing these relationships, they lay the foundation for long-term loyalty and advocacy, driving sustained growth and success for your business.

Invest in Customer Loyalty

In summary, our Customer Service Staff are more than just representatives – they are catalysts for cultivating customer loyalty and advocacy. With their expertise and dedication, they empower your business to forge meaningful connections and build a loyal customer base that will stand the test of time.

hammerjack provides you with top-quality Customer Service Professionals, tailored to meet your unique business needs


Building capacity with capability from fresh graduates to certified professionals, working in your time zone with specialised insurance and legal knowledge and skills for Australia, New Zealand, UK or USA. hammerjack’s dedicated 24/7 support and outsourced operating model works with your unique business processes and workflows allowing you to focus on your customers, increasing quality and deliverables while being fully compliant and data secure.

Core Capabilities

    • Communication Skills
    • Product/Service Knowledge
    • CRM Systems Knowledge
    • Problem Solving
    • Active Listening
    • Conflict Resolution


Common Platforms

    • Microsoft Office
    • Slack
    • Trello
    • Asana

  • Knowledge Base and Documentation
  • Customer Feedback and Reporting
  • Chat Support
  • Data Entry/Management
  • SAP Knowledge
  • Technical Troubleshooting


  • Teams, Zoom, Google Meet
  • VOIP Systems
  • Industry Cloud Platforms
  • And many more…

Want to know all the possibilities?

With onshore based subject matter experts, managers and consultants we have the experience
to help guide your firm no matter your requirement or where you are on your journey.


Save. Grow & Transform by expanding your team today

hammerjack provides highly-skilled, specialized staff across a range of industries and teams with our professional recruitment unit able to source top talent for any role you require.

Speak to an expert

No matter if you’re seasoned professional at offshoring staff or just starting out, we’re here to help and find the right solution for your business
A hammerjack solutionist will contact you within 24 hours.
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    But don’t just take our word for it.

    “hammerjack was able to work and support us to show how the technology we already had and were paying for could serve as a truly integrated cloud solution.
    By connecting and streamlining multiple people, work areas and applications, we could bring our workfows, processes, and our remarkable people together in a cohesive way.”
    Paul Kamper – Partner, Kamper Chartered Accountants