Elevate your Business with our Customer Service Experts

Streamline Your Workflow, Save Time, and Boost Productivity

Our Customer Service Staff are experts in optimising your workflow processes. With their extensive knowledge and experience, they can implement solutions that streamline your operations. By reducing bottlenecks, our team helps your business run smoother and more efficiently, allowing you to focus on core activities and strategic growth.

Save Time

Time is a valuable resource, and our Customer Service Staff are dedicated to helping you save it. They are skilled in handling a variety of customer inquiries and issues promptly and effectively, minimising wait times and ensuring quick resolutions.

Boost Productivity

Boosting productivity is at the heart of our customer service approach. Our staff not only address customer concerns with professionalism and empathy but also gather valuable feedback that can be used to improve your products and services. This proactive approach leads to higher customer satisfaction and loyalty. Moreover, with a seamless customer service experience, your team can achieve more in less time, driving your business forward.

Retain Clients and Grow Your Business

Excellent customer service is crucial for client retention and business growth. Our Customer Service Staff excel in building strong, lasting relationships with your clients by providing personalised service. Their dedication to customer satisfaction ensures that clients feel valued, increasing the likelihood of repeat business. With our team supporting your customer service needs, your company is well-positioned to expand your market reach.

hammerjack provides you with top-quality Customer Service Professionals, tailored to meet your unique business needs


Building capacity with capability from fresh graduates to certified professionals, working in your time zone with specialised insurance and legal knowledge and skills for Australia, New Zealand, UK or USA. hammerjack’s dedicated 24/7 support and outsourced operating model works with your unique business processes and workflows allowing you to focus on your customers, increasing quality and deliverables while being fully compliant and data secure.

Core Capabilities

  • Communication Skills
  • Product/Service Knowledge
  • CRM Systems Knowledge
  • Problem Solving
  • Active Listening
  • Conflict Resolution


Core Platforms

  • MS Office
  • Facebook
  • Linkedin
  • Instagram
  • Hubspot
  • Dynamics 365
  • Zoho
  • Slack

  • Technical Troubleshooting
  • Knowledge Base and Documentation
  • Customer Feedback and Reporting
  • Chat Support
  • Data Entry/Management
  • SAP Knowledge


  • Zendesk
  • Trello
  • Teams
  • Asana
  • Canva
  • Sprout
  • And many more…

Want to know all the possibilities?

With onshore based subject matter experts, managers and consultants we have the experience
to help guide your firm no matter your requirement or where you are on your journey.


Save. Grow & Transform by expanding your team today

hammerjack provides highly-skilled, specialized staff across a range of industries and teams with our professional recruitment unit able to source top talent for any role you require.

Speak to an expert

No matter if you’re seasoned professional at offshoring staff or just starting out, we’re here to help and find the right solution for your business
A hammerjack solutionist will contact you within 24 hours.
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    But don’t just take our word for it.

    “hammerjack was able to work and support us to show how the technology we already had and were paying for could serve as a truly integrated cloud solution.
    By connecting and streamlining multiple people, work areas and applications, we could bring our workfows, processes, and our remarkable people together in a cohesive way.”
    Paul Kamper – Partner, Kamper Chartered Accountants