Our Business Analyst identifies business needs and determines solutions to business problems through analysis and elicitation of requirements, documentation, and project management. They act as a liaison between stakeholders to ensure successful implementation of solutions that enhance business operations and efficiency.
DUTIES AND RESPONSIBILITIES
Requirements Gathering and Analysis
- Collaborate with stakeholders to understand business needs and translate them into detailed functional requirements.
- Conduct interviews, workshops, and surveys to gather requirements from users.
- Analyse and prioritise requirements, ensuring alignment with business goals.
Technical Writing
- Create clear, concise, and comprehensive technical documentation, including user manuals, system specifications, and process flows.
- Maintain and update documentation throughout the project lifecycle.
Product Development Support
- Work closely with the product development team to ensure requirements are understood and implemented correctly.
- Participate in design reviews, sprint planning, and testing phases.
- Provide ongoing support and clarification to development teams during the implementation phase.
Stakeholder Communication:
- Facilitate communication between business users, technical teams, and management.
- Present findings, recommendations, and project status updates to stakeholders.
- Manage stakeholder expectations and ensure alignment with project objectives.
Business Process Improvement
- Analyse current processes and identify areas for improvement
- Develop and propose solutions to enhance efficiency and effectiveness.
- Support the implementation of new processes and technologies.
QUALIFICATIONS
- Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field.
- 3-5 years of experience as a Business Analyst, preferably within a SaaS environment.
- Proven experience in technical writing and creating detailed documentation.
- Strong understanding of software development lifecycle (SDLC) and agile methodologies.
- Proficiency in using business analysis tools and software (e.g., JIRA, Confluence, Microsoft Office Suite).
- Ability to create process models, use case diagrams, and data flow diagrams.
- High attention to detail and organisational skills.
