Our Appointment Setters are responsible for contacting potential clients or leads via phone, email, or other communication channels to schedule appointments for sales representatives or professionals. They utilize effective communication skills and a persuasive demeanor to engage prospects and secure appointments within a given timeframe.
DUTIES AND RESPONSIBILITIES
Main Responsibilities
• Make outbound calls to qualified leads to verify details, provide introductory information, and set appointments on behalf of Senior Sales Consultants.
• Maintain a deep understanding of the Business Service Offering and be able to answer frequently asked questions.
• Establish or verify existing pain points with current suppliers.
• Effectively manage objections to ensure Leads secure appointments with Senior Freight Consultant.
• Write error-free, eloquent and professional emails.
• Disciplined and diligent follow-up with qualified leads.
• Maintain confidentiality and use a high degree of discretion.
• Maintaining internal administration processes and CRM system input and accuracy.
• Responsibility for maintaining a strong culture and internal engagement.
• Providing necessary data & reports to the Management & Sales Team.
• Sales monitoring, updating sales performance and client details,
• Coordinate and manage multiple priorities and projects on a timely basis.
• Management and coordination of agenda for daily 1:1 supervisor meeting.
• Generate leads for Sales Team, as required.
• Achieve or exceed performance indicators.
Account Management
• Be professional/courteous/polite in all communications.
• Raise emerging issues, concerns, or areas of opportunity that affect clients’ experience and/or the effectiveness and efficiency of processes.
• Maintain a high level of quality and efficiency on all tasks managed by observing best practices and utilizing available tools.
• Ensure attendance, participation and cooperation during knowledge transfer sessions and other meetings.
• Collaborate with the team and contribute to the overall success of the program by sharing best practices and playing an active role in meetings, workshops etc.
• Help create Work Level Instructions (WLIs) for the handled tasks.
• Professionally represent Hammerjack and brands.
Ad hoc tasks
• Tasks deemed necessary to ensure excellent customer experience as determined by management.
QUALIFICATIONS
Product Knowledge
• Bachelor’s/College Degree in Business Administration, Management, Law, or other related discipline is a plus, but not required.
• At least 3-5 years of experience as an Appointment Setter or similar job with stakeholder management skills.
• Strong analytical and computer (primarily Outlook, Excel, Access, Skype, and MS Teams) skills.
• Strong oral and written communication skills.
• Detail-oriented, always able to provide accurate and high-level quality work.
• Ability to manage multiple priorities while remaining focused on quality and delivery.
• Good administrative and organizational ability.
• Ability to learn quickly and think ahead.
• Experience in a complex and fast-paced SME environment will be highly regarded.
• High level of empathy and mindfulness.
• Works collaboratively and as part of a team building genuine relationships.
• Provides systematic and dependable follow-up and a high level of organization and preparedness.
• Maintains workflow under pressure and in a fast-paced, high-profile work environment.
• Accountability – always following up and staying ahead of the game.
• Ability to think strategically and execute quality output under tight deadlines.
• Strong time-management skills and presentation skills.
• Hard working and passionate about career and making a difference.
Customer Focus
• Actively seeks to understand and deliver client needs, expectations and level of satisfaction.
• Able to maintain good relationships with clients and other stakeholders.
• Proactively seeks solutions for clients.
• Experience in working with an Australian company is a plus.
• Experience as Admin/personal assistant/receptionist for the Government infrastructure industry is desirable.
