We are seeking a dynamic and experienced Change Analyst to join our team during a pivotal period of growth and transformation. The successful candidate will play a crucial role in driving and implementing change initiatives across our enterprise-wide projects.
DUTIES AND RESPONSIBILITIES
- Conduct change impact assessments and stakeholder analysis to identify the nature and extent of change impacts on people, processes, systems, and culture.
- Develop and execute change management plans, including communication, training, coaching, and resistance management activities.
- Monitor and measure the effectiveness of change management interventions and report on progress, issues, and risks.
- Provide feedback and support to project teams and sponsors to ensure alignment and integration of change management activities.
- Facilitate stakeholder engagement and build relationships with key internal and external stakeholders.
- Identify and escalate potential barriers or risks to change adoption and recommend mitigation actions.
- Support the continuous improvement of change management methodologies, tools, and best practices.
- Collaborate closely with project stakeholders, including project managers, business analysts, and department heads, to understand the scope and impact of change initiatives.
- Foster a culture of continuous learning and adaptability within the organisation by promoting best practices and knowledge sharing related to change management.
QUALIFICATIONS
- Minimum of 2+ years of experience in change management or a similar role within a complex organisational environment.
- Excellent communication skills, both written and verbal, with the ability to effectively engage and influence stakeholders at all levels of the organization.
- Insurance industry experience preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with project management software Monday.com is a plus.
- A strong understanding of change management principles, frameworks, and methodologies, such as ADKAR, Prosci, or Kotter.
- A proactive, flexible, and collaborative approach to managing change in a fast-paced and dynamic environment.
- Experience in facilitating workshops and driving a structured and organised approach to change delivery
