Functional consultants provide advice and support to businesses about technology that can perform critical tasks and processes. They recommend and configure technology-based solutions to address a client or organization’s business needs.
DUTIES AND RESPONSIBILITIES
- Conducting thorough analysis and gathering information to understand the needs and challenges of the company.
- Working closely with company employees and stakeholders to gain insights into the existing processes and systems.
- Identifying areas for improvement and proposing strategies and solutions to address those areas.
- Developing and documenting detailed plans for implementing changes, including recommending software systems or workflow redesign.
- Configure Salesforce features to support clients’ business requirements according to the organisations’ expertise and skills.
- Contribute to configuration and build of the Salesforce data models to help support business requirements.
- Support the delivery of workshops to identify client needs leading to scoping project proposals.
- Provide expertise during pre-sales in order to provide technical solutions and develop and review proposals.
- Deliver the configuration, quality assurance, testing, and deployment of Salesforce solutions.
- Performs other duties as assigned.
QUALIFICATIONS
- Bachelors’ Degree in Information Technology or relevant courses
- At least 3-4 years of experience as Functional Consultant using Salesforce
- Background in workflow configuration
- Experience in project delivery role
- Prior experience in Implementation, Upgrade and Support
