The Order Management Officer is responsible for handling the smooth execution of order management and processing that the client provides their food services clients across Australia (airline caterers, restaurants, hotels and pubs, aged care, schools, and mining sites).
QUALIFICATIONS
Product Knowledge
- Bachelor’s/College Degree in Accountancy, Business Administration, Management or Information Technology is a plus, but not required
- Strong analytical and computer (especially Excel) skills
- A hospitality background is a plus
- Strong oral and written communication, including English
- Familiarity with inventory process and policy is an advantage
- Detail-oriented, always able to provide accurate and high-level quality work
Customer Focus
- Actively seeks to understand and deliver client needs, expectations and level of satisfaction
- Able to maintain good relationships with clients and other stakeholders
- Pro-actively seeks solutions for clients
- Experience with handling both B2B and B2C channels is a plus
DUTIES AND RESPONSIBILITIES
Order Management
- Responsible for managing all aspects of customer’s orders
- Enter the data and purchase orders with accuracy and precision into our system, making sure no downtime and no follow-ups will be needed from our clients
- Take care of ensuring the timely and accurate execution of orders with no impact and/or issues to both internal and external clients
- Be available and able to answer questions on data and reports
- Be able to coordinate, liaise and follow up as necessary with our internal product resources
Account Management
- Be professional/courteous/polite in all communications
- Raise emerging issues, concerns, or areas of opportunity that affect clients’ experience and/or the effectiveness and efficiency of processes
- Maintain a high level of quality and efficiency on all tasks managed by observing best practices and utilizing available tools
- Ensure attendance, participation and cooperation during knowledge transfer sessions and other meetings
- Collaborate with the team and contribute to the overall success of the program by sharing best practices and playing an active role in meetings, workshops etc.
- Help in creating Work Level Instructions (WLIs) for the tasks being handled
- Represent the hammerjack and Morco Fresh brands in a professional manner
Ad hoc tasks
- Tasks deemed necessary to ensure excellent customer experience as determined by management
