A program coordinator plays a crucial role in planning, implementing, and overseeing various programs within the company. They are responsible for ensuring the successful execution of programs, coordinating with different stakeholders, and monitoring program progress.
DUTIES AND RESPONSIBILITIES
Program Planning and Development:
- Collaborate with senior management to identify program goals, objectives, and outcomes.
- Develop program plans, including timelines, resources, and budgets.
- Conduct research and analysis to gather relevant information for program design and improvement.
- Identify potential risks and develop contingency plans.
- Ensure project requests are complete per the company project framework
Program Implementation and Coordination:
- Coordinate program activities, ensuring that tasks are assigned, deadlines are met, and deliverables are completed. (ie track activities at a program level on the program portfolio)
- Communicate program goals and requirements to team members, SME’s, and stakeholders.
- Facilitate collaboration and communication among program participants.
- Monitor program progress, identify bottlenecks, and implement corrective actions as necessary.
- Ensure projects are completing project schedules, tasks, and subtasks per the the company framework
- Run RAIDD sessions at the program level for escalation to steerco.
Stakeholder Management:
- Establish and maintain positive relationships with program stakeholders, such as clients, partners, and vendors.
- Serve as a point of contact for stakeholders, addressing inquiries, concerns, and requests.
- Collaborate with external organizations to enhance program effectiveness.
- Conduct regular meetings and evaluations with stakeholders to assess program performance.
Reporting and Documentation:
- Co-ordinate program steercos, reporting to Ardonagh, and project team meetings
- Prepare regular reports on program activities, outcomes, and impact for management and funders.
- Maintain accurate program documentation, including participant records, budget details, and program evaluations.
- Analyze program data and provide insights to support decision-making and continuous improvement.
- Ensure compliance with relevant regulations, policies, and procedures.
Program Evaluation and Improvement:
- Develop and implement program evaluation frameworks to measure program effectiveness and impact.
- Collect and analyze data from program evaluations and feedback to identify areas for improvement.
- Make recommendations for program modifications and enhancements based on evaluation findings.
- Stay updated on industry trends, best practices, and emerging technologies relevant to program coordination.
QUALIFICATIONS
- A bachelor’s degree in a relevant field (such as business administration, social sciences, or project management).
- Proven experience in program coordination, project management, or a related role.
- Strong organizational and multitasking skills with the ability to manage multiple programs simultaneously.
- Excellent communication skills, both written and verbal, to effectively interact with diverse stakeholders.
- Proficiency in project management software, database systems, and Microsoft Office Suite.
- Analytical thinking and problem-solving abilities to address program challenges and implement solutions.
- Attention to detail and a commitment to maintaining high-quality standards in program delivery.
- Flexibility and adaptability to work in a dynamic environment with changing priorities.
- Knowledge of relevant regulations, policies, and ethical considerations related to program coordination.
