Accounts Receivable Officers

Our Accounts Receivable Officer is a financial professional who is responsible for managing a company's accounts receivable process. They are tasked with ensuring that invoices are sent to customers on time, tracking payments received, and following up on any outstanding balances.


Product Knowledge

  • Graduate of a business-related course, preferably Accountancy
  • Has at least 1 year of AR collections experience
  • Good interpersonal skills, able to connect and build rapport with customers
  • Excellent communication (written and verbal)
  • Ability to work autonomously
  • Strong attention to detail and organized
  • Excellent analytical skills
  • Assertive and yet is polite, friendly and possesses a positive attitude
  • Excellent negotiation, dispute and resolution skills
  • Has experience, and prefers, working in a dynamic, fast-paced, high-pressure environment
  • Adaptable to learn new processes, concepts, and skills
  • Demonstrates the ability to work as part of a team


  • Works within the Hammerjack quality guidelines
  • Ensures quality of work being delivered with minimum supervision
  • Able to work with deadlines employing a sense of urgency without sacrificing quality


AR Collections

  • Develop and foster excellent relationships with the customers. Build and develop collaborative and open working relationships with other internal support teams e.g. Order management, Sales, Finance
  • Identify, research and collect on past due receivables to achieve team goals
  • Accurate allocation of customer’s payments as per remittances
  • Research and reconcile any discrepancies with payments received and batches posted
  • Resolve customer concerns, complaints, and inquiries
  • Responsible for accurate creation and timely distribution of Debtors report to management
  • Responsible for Inter-company reconciliation
  • Responsible for processing credit card/direct debit payments
  • Responsible for distribution of weekly statements
  • Ensures all work performed are in accordance with processes
  • Accurate, efficient and organized within daily responsibilities
  • Represent the customers’ brand in a professional manner all the time
  • Lodging Bad Debts with Debt collectors.

Leadership Qualities

  • Acts as a point-of-contact for day-to-day communications and accounts related tasks, working closely with the customers’ Finance Manager and supported by hammerjack’s AR Collections Team Leader
  • Helps reinforce the customers’ objectives and goals to the entire team
  • Act as leader among peers through the consistent demonstration of high-quality work and other best practice
  • Assists the team leader with coordinating schedules and monitoring the team’s daily activities
  • Helps oversee and direct the activities of the entire team
  • Ensures visibility and transparency is provided to all stakeholders

Account Management

  • Be professional/courteous/polite on all communications
  • Raise emerging issues, concerns, or areas of opportunity that affect clients’ experience and/or the effectivity and efficiency of processes
  • Maintain a high level of quality and efficiency on all tasks managed by observing best practice and utilizing available tools
  • Ensure attendance, participation and cooperation during knowledge transfer sessions and other meetings
  • Collaborate with the team and contribute to the overall success of the program by sharing best practices and playing an active role in meetings, workshops etc.
  • Help in creating Work Level Instructions (WLIs) for the tasks being handled

Ad hoc tasks

  • Tasks deemed necessary to ensure excellent customer experience as determined by management