Our Accounts Receivable Officer is a financial professional who is responsible for managing a company's accounts receivable process. They are tasked with ensuring that invoices are sent to customers on time, tracking payments received, and following up on any outstanding balances.
QUALIFICATIONS
Product Knowledge
- Graduate of a business-related course, preferably Accountancy
- Has at least 1 year of AR collections experience
- Good interpersonal skills, able to connect and build rapport with customers
- Excellent communication (written and verbal)
- Ability to work autonomously
- Strong attention to detail and organized
- Excellent analytical skills
- Assertive and yet is polite, friendly and possesses a positive attitude
- Excellent negotiation, dispute and resolution skills
- Has experience, and prefers, working in a dynamic, fast-paced, high-pressure environment
- Adaptable to learn new processes, concepts, and skills
- Demonstrates the ability to work as part of a team
Quality
- Works within the Hammerjack quality guidelines
- Ensures quality of work being delivered with minimum supervision
- Able to work with deadlines employing a sense of urgency without sacrificing quality
DUTIES AND RESPONSIBILITIES
AR Collections
- Develop and foster excellent relationships with the customers. Build and develop collaborative and open working relationships with other internal support teams e.g. Order management, Sales, Finance
- Identify, research and collect on past due receivables to achieve team goals
- Accurate allocation of customer’s payments as per remittances
- Research and reconcile any discrepancies with payments received and batches posted
- Resolve customer concerns, complaints, and inquiries
- Responsible for accurate creation and timely distribution of Debtors report to management
- Responsible for Inter-company reconciliation
- Responsible for processing credit card/direct debit payments
- Responsible for distribution of weekly statements
- Ensures all work performed are in accordance with processes
- Accurate, efficient and organized within daily responsibilities
- Represent the customers’ brand in a professional manner all the time
- Lodging Bad Debts with Debt collectors.
Leadership Qualities
- Acts as a point-of-contact for day-to-day communications and accounts related tasks, working closely with the customers’ Finance Manager and supported by hammerjack’s AR Collections Team Leader
- Helps reinforce the customers’ objectives and goals to the entire team
- Act as leader among peers through the consistent demonstration of high-quality work and other best practice
- Assists the team leader with coordinating schedules and monitoring the team’s daily activities
- Helps oversee and direct the activities of the entire team
- Ensures visibility and transparency is provided to all stakeholders
Account Management
- Be professional/courteous/polite on all communications
- Raise emerging issues, concerns, or areas of opportunity that affect clients’ experience and/or the effectivity and efficiency of processes
- Maintain a high level of quality and efficiency on all tasks managed by observing best practice and utilizing available tools
- Ensure attendance, participation and cooperation during knowledge transfer sessions and other meetings
- Collaborate with the team and contribute to the overall success of the program by sharing best practices and playing an active role in meetings, workshops etc.
- Help in creating Work Level Instructions (WLIs) for the tasks being handled
Ad hoc tasks
- Tasks deemed necessary to ensure excellent customer experience as determined by management
