An Appointment Setter’s responsibilities include making sure that potential clients might be interested in our products and services, and then scheduling a time with each potential client so they can meet one-on-one or in groups with our organization’s Sales Representatives.
DUTIES AND RESPONSIBILITIES
- Creating interest in goods and services and seeking a sale or agreement to a sales appointment.
- Working from scripts and lists of contacts to promote goods and services by telephone.
- Arranging processing and dispatch of product samples, information kits, and brochures to customers.
- Recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer.
- Reporting issues raised by contacts to managers.
- Maintaining statistics of calls made and successes achieved.
- Submitting periodic reports on telemarketing activities and results.
- Receiving calls and providing information and basic customer support
- Tasks deemed necessary to ensure excellent customer experience as determined by management.
QUALIFICATIONS
- Bachelor’s degree in Business or similar courses
- Proven work experience as an Appointment Setter or similar role
- Experience with Monday.com, Calendly, GSuite, and similar tools
- Top-notch verbal, written, and interpersonal skills
- Outstanding listening skills and attention to detail
- Excellent phone etiquette
- A professional and courteous disposition
- Persuasive and results-oriented
