Our Sales Support Specialists are dedicated professionals who provide assistance to sales teams and representatives. They help with tasks such as managing customer inquiries, processing orders, preparing sales materials, and maintaining sales databases, all of which contribute to improving the efficiency and effectiveness of the sales process.
QUALIFICATIONS
- Proven work experience as a Sales support specialist or Sales support associate
- Hands-on experience with ERP and CRM systems
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills
- Analytical and multitasking skills
- Teamwork and motivational skills
DUTIES AND RESPONSIBILITIES
Main Responsibilities
- Research and collect company and C-level lead data online for the industry verticals for the sales team
- Make calls to current customers and potential customers to book appointments and build top-of-funnel sales opportunities
- Help with product client demos and customer onboarding
- Use and manage CRM
- Stay up to date with new product and feature launches and ensure the sales team is on board
- Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
- Suggest sales process improvements
Ad hoc tasks
- Tasks deemed necessary to ensure excellent customer experience as determined by management.
