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4 Ways To Improve Customer Experiences Through Outsourcing

There is no doubt that providing excellent customer service is essential for the success and growth of any organization. While many companies concentrate on in-house strategies to enhance their customer service capabilities, outsourcing has emerged as a viable and advantageous option.

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Sales and Marketing Capabilities You Can Outsource

Some perceive outsourcing as being associated with administrative tasks, but it’s important to know that it extends to various aspects of business operations, including sales and marketing.

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How to Structure a Powerful Sales Team Through Outsourcing Offshore

The sales team is the backbone of any successful business. These are the people responsible for generating revenue, securing new clients, and ensuring the company’s long-term growth. It is essential to have a sales team that is not only skilled but also passionate about what they do. Building such a team, however, can be a challenge. Recruitment, training, and retention of talented staff are often difficult and time-consuming tasks. That’s where outsourcing comes in. In this article, we will look into how our outsourcing services can help you manage your sales team and empower them to do their best work.

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Guide To Training Virtual Assistants Successfully

The rise of the digital age has brought with it an increased demand for flexibility and innovation in the workplace. Among the solutions that have emerged is the virtual assistant (VA), a remote professional who can undertake a range of administrative, creative, or technical tasks to support businesses.

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hammerjack Achieves Stellar 97% Employee Retention Rate

Employee turnover was sky-high in 2023 and looks like it’s set to stay that way in 2024.

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What Is Candidate Ghosting And How To Avoid It?

You’ve been through the whole interview process, decided on your top candidate and sent out an offer letter—sounds like a slam dunk right? Wrong. For many employers these days ghosting is becoming more common than ever before with 10-20% increasing over last year alone!

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Six Misconceptions About Outsourcing Debunked

The topic of outsourcing can quickly stir some pretty emotive and polarized opinions. As the CEO of an outsourcing advisory firm, I’ve seen ethical issues debated ranging from low wages, globalization, job losses and even whether outsourcing works. While these are important points to consider, I’ve also seen that there’s a lot of preconceptions — and even more misconceptions — about what exactly outsourcing is and how it can be incorporated into a business.

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Knowledge-Transfer and Offshore Staff – What You Need To Know

With so many businesses exploring offshore Business Process Outsourcing (BPO) programs, it’s more important than ever to ensure that the knowledge and information that you provide is shared in an optimal way…

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Outsourcing in the Age of Automation

Outsourcing is the process of hiring an external company or contractor to perform a business process or task that is typically done in-house. It has been a popular business practice in Australia, with the Philippines being a major outsourcing destination due to the country’s large pool of highly skilled and English-speaking workforce. However, with the rise of automation, the outsourcing landscape from Australia to the Philippines has been changing. This article examines the current state of outsourcing in the age of automation and the future of outsourcing from Australia to the Philippines.

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Emerging Digitalisation Trends Revolutionising the Financial Sector

The financial sector has always been a hotbed for innovation and rapid growth. In recent years, digitalisation has become the driving force behind many of these advancements, reshaping the industry’s landscape and creating new opportunities for businesses and consumers alike. As financial institutions continually strive to provide better services and products, embracing digital transformation is no longer an option but a necessity.

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Offshore Staff – Costs Explained

Outsourcing has emerged as a popular strategy for businesses seeking to reduce costs and tap into global talent pools. However, before embarking on the outsourcing journey, it is crucial to understand the various costs associated with the process. This article will provide a comprehensive breakdown of the most common outsourcing expenses/fees. By understanding these costs, businesses can make informed decisions about whether outsourcing is the right approach for their needs. 

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Labor Laws in the Philippines You Should Know

If you’re thinking of outsourcing some work to the Philippines, it’s important to be familiar with the country’s labor laws. While most are similar to those in other countries, there are a few that are unique to the Philippines. Here are 10 of the most important ones.

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Top 6 Misconceptions About Outsourcing

Outsourcing is not something new, yet there are still myths and misconceptions surrounding it. Probably because of uninformed online sources and a few cases of failed attempts, outsourcing has gained a negative reputation. Given all these misconceptions on outsourcing, what’s the truth? 

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10 Essential Tips for Hiring Top Talent for Your Business

The quest to hire top talent is a challenge that businesses face worldwide. The right employees can invigorate your company, driving innovation and ensuring longevity. But how does one navigate the complexities of recruitment to spot and secure these gems?

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What Sets Filipino Virtual Assistants Apart?

As the demand for skilled remote support continues to rise, the Philippines has emerged as a leader in providing exceptional virtual assistant services.

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How Offshore Staff Are Helping Small and Medium Businesses

You’ve heard the different terms: outsourcing, staffing, seat leasing, managed service; but you’re an SME, you don’t have time to disseminate between all the different models, you’re too busy doing business, which is exactly why outsourcing is right for you. You can’t do everything on your own!  

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Unlocking Potential: The Role of Offshoring in Business Transformation 

As market dynamics shift and consumer expectations evolve, businesses often find themselves at a crossroads – to stick with the tried-and-true or pivot toward innovation. While change is essential, transformation is strategic. It isn’t about merely changing processes but essentially changing how your business operates, delivers, and thrives. One key to this strategic transformation is the power of outsourcing.

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ISO 27001 Certification – The International Standard

Ensuring the security and information privacy of our operation is not just critical in today’s business landscape, it should be the standard—it’s a testament to our unwavering commitment to our clients. The effort hammerjack’s team has put in to become one of less than a handful of ISO certified offshore service providers in the Philippines is amazing, spearheaded by our dedicated IT Manager, Monique Alconaba, and made possible with the relentless support of our Senior HR Manager, Angelica Movida.

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Strategies for Efficient Candidate Screening

Effective candidate screening is paramount to building a talented and skilled team as our company expands. It’s the process of identifying and selecting the most suitable individuals to fill key roles and drive organizational success.

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Why Do Companies Outsource? Here Are 6 Key Reasons

Many business owners are struggling more than ever to achieve their business goals and more often than not, will take on the burden themselves. Finding help while maintaining process optimization and cash flow has seen specialist outsource service providers enter the Small to Midsize market. Indeed, business growth is not a walk in the park; […]

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